You are a versatile, high-level operations and administrative expert w
Resume:
SERENA BOWEN
Atlanta, GA *****
**********@*****.***
PROFESSIONAL SUMMARY
Highly organized, reliable, and solutions-driven Executive Virtual Assistant and Operations Leader with over 20 years of remote experience supporting high-volume administrative, logistical, and customer operations. Exceptional track record managing complex schedules, executive and team calendars, travel coordination, and cross-functional business communications with meticulous accuracy. A self-motivated professional with a dedicated home office setup, advanced proficiency in office productivity suites, and a proven ability to prioritize dynamically in changing remote corporate environments.
CORE COMPETENCIES & TECHNICAL EXPERTISE
Administrative & Virtual Operations: Executive Calendar Management, Travel Arrangements & Logistics, Record Keeping & Filing Systems, Online Research, Project Support, Data Entry.
Communication & Collaboration: Professional Correspondence, Email Management, Conflict Resolution, Virtual Collaboration Platforms (Zoom, Microsoft Teams, Slack).
Leadership & Project Management: Remote Team Supervision, Task Scheduling, Performance Auditing, Strategic Planning, Multi-Tasking & Time Management.
Software & Digital Tools: Microsoft Office Suite (Expert Excel: Pivot Tables, V-Lookups), Google Workspace, Salesforce CRM, TRAMS, Epic EMR, SharePoint.
PROFESSIONAL EXPERIENCE
GROUP VOYAGERS, GLOBUS FAMILY OF BRANDS Remote Group Travel Specialist & Operations Coordinator March 2025 – Present
Logistics & Scheduling: Direct end-to-end travel arrangements and complex domestic/international itineraries, seamlessly aligning schedules, accommodations, and budgets.
Virtual Administration: Manage high-volume inquiries and correspondence promptly and professionally, maintaining electronic filing systems and tracking databases with high accuracy.
Independent Execution: Thrive in a fully remote environment, consistently meeting strict daily productivity benchmarks and operational goals.
GRAND CIRCLE TRAVEL Remote Traveler Support & Administrative Specialist November 2024 – March 2025
Data & Records Management: Leveraged CRM platforms and data analytics to perform accurate data entry, update company databases, and compile operational reports.
Problem Solving: Provided high-level administrative support and conflict resolution for customer inquiries under tight deadlines.
SUREST (UMR / UnitedHealthcare) Remote Customer Service Supervisor & Team Administrator October 2022 – May 2025
Executive Support: Conducted calendar management, coordinated team meetings, and compiled weekly performance reports and presentations for upper management.
Project & Team Coordination: Oversaw daily remote operations, prioritizing changing tasks for a high-performing team while managing full-cycle onboarding and digital training tools.
Information Management: Utilized secure platforms (SharePoint, Epic EMR) to maintain organized, compliant electronic records and databases.
ANTHEM BLUE CROSS Remote Team Lead & Operations Specialist September 2020 – October 2022
Business Correspondence: Presided over virtual meetings with corporate partners and medical groups; prepared administrative documentation, presentations, and process summaries.
Workflow Management: Coordinated daily team task schedules to ensure ongoing network management projects were completed on time.
AST FUND SOLUTIONS Remote Call Center Proxy / Project Support May 2020 – September 2020
High-Volume Execution: Managed 200+ daily digital interactions and data entries with strict attention to detail, consistently exceeding project management goals.
NORTHWEST AIRLINES Montego Bay, Jamaica Tier 2 Supervisor & Operations Coordinator August 2005 – December 2016
Logistical Mastery: Coordinated complex, real-time logistics and travel solutions by communicating directly with flight dispatchers, international agencies, and executives.
Reporting: Prepared operational reports and enforced strict regulatory standards across high-pressure daily activities.
TELESERVICES JAMAICA Montego Bay, Jamaica Customer Service Supervisor October 2000 – March 2005
Administrative Oversight: Handled full-cycle office support functions, including schedule creation, data tracking, call quality auditing, and file organization.
EDUCATION & CREDENTIALS
High School Diploma Montego Bay High School
Remote Workspace: Fully equipped, dedicated home office with high-speed internet connection.
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