Operations & Customer Service Leader

Jacoyah McLean

Coolidge, GA

Work Experience

Assistant Manager(ASM)

Aldi Bainbridge, GA

June 2024 to Present

• Assisted in the management of daily operations, ensuring smooth and efficient workflow

• Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage

• Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times Customer Service Representative

Hawx Pest Control Remote

May 2022 to December 2023

Take inbound calls to set up appointments and change appointments, also take payments and update members for new and upcoming changes.

CSR - Customer Service Representative

BCBS Illinois/ Remote United States

September 2021 to April 2022

Started in the IHD department PT. Moved to group side handling benefits and claims. CSR - Customer Service Representative

Transcom/ Apple Remote

February 2021 to August 2021

Handled inbound calls, tech issues and billing questions. Inbound calls about resetting passwords and changes of address and upgrading products.

CSR - Customer Service Representative

CDC/ Remotely United States

September 2020 to January 2021

Inbound calls about vaccine information, was contracted work. CSR - Customer Service Representative

MCI/FL vaccine hotline Remote

February 2020 to August 2020

Received inbound and outbound calls to schedule vaccines, also give info on vaccine sites and vaccines available. Temporary work.

Manager

Goodwill Industries Thomasville, GA

February 2017 to November 2019

Answer calls, greet customers, count money and manage shifts Manager

Arby's Raleigh, NC

February 2014 to December 2015

Open and close store. Manage shifts and handle cash also ordering truck loads. Manager

Carolina thrift

May 2012 to January 2014

Shift manager

Dunkin donuts

October 2008 to April 2012

Education

Ba, Entrepreneurship

Ashford university

Skills

Cash handling Appointment scheduling Team Building Organizational skills Upselling Kitchen experience Customer service Restaurant experience retail sales Shift management Packaging Warehouse experience Team development English Merchandising Customer support experience within hospitality industry inventory Management Productivity software Windows Cash register Retail sales Leadership Technical support Microsoft Office Computer skills Customer support experience within healthcare industry Data entry CRM system proficiency Retail management Mac OS Software troubleshooting Supervising experience Sales Assembly Training Communication skills Shift Management In-person customer service Recruiting Microsoft Excel Live chat Customer issue escalation Customer support Office management Dietary aide experience Typing Customer Service Inventory management Analysis skills Administrative experience Cold calling

Languages

English

Certifications and Licenses

Driver's License

Additional Information

Authorized to work in the US for any employer

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