Multilingual Administrative & Customer Service Professional
Resume:
JACQUELINE GONZALEZ-ACOSTA
S K I L L S
E D U C A T I O N
C O N T A C T
L A N G U A G E S
W O R K E X P E R I E N C E
P R O F I L E S U M M A R Y
2023
WASHINGTON STATE UNIVERSITY
English: Fluent
Spanish: Fluent
******.*****@*****.***
*.********-******@***.***
Outgoing and dependable professional with experience in administrative support, retail, and customer service environments. Known for strong multitasking abilities, excellent communication skills, and getting tasks done efficiently in fast paced settings. Fully bilingual in English and Spanish, with the ability to connect comfortably with diverse communities. Adaptable, hardworking, and ready to contribute positively to any team or work environment. 2024-2025
2022 - 2023
2022-2022
2024-2025
2025-2025
Assisted visitors with inquiries, ensuring a positive experience throughout their visit. Coordinated logistics for tours, including scheduling and route planning for efficiency. Answered questions from visitors regarding admission prices, hours, events. Displayed strong public speaking and communication skills to facilitate high quality guest tours.
HIGH SCHOOL DIPLOMA
Showed customers how to apply makeup and other products to achieve desired looks. Educated customers about the proper use of cosmetics, fragrances and other beauty items. Drove and exceeded sales goals by providing personalized beauty experience based on customer needs.
Created a positive shopping experience for each customer through effective communication skills.
Greeted customers and answered questions regarding services offered. Assisted customers with selection of car wash packages and add-on services. Maintained a clean, organized, and safe work environment.
Performed basic maintenance checks on equipment used in the car wash process. Ensured all safety protocols were followed during the car wash process Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
Stocked shelves and cases with new or transferred items. Monitored quality of food served to ensure it met company standards for presentation and temperature. Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
Food Preparation Cleaning and
organization Teamwork and
Collaboration Customer
Service Time Management
Money Handling
Cleaning and sanitization
Multitasking and Prioritizing
Problem-Solving
Subway Sandwich Artist
La Bienvenida WSU Parent Guide
Sunsplash Carwash Crew Member
Ulta beauty Beauty Advisor/Mac Advisor
Arbys restaurant Crew Member
Greeted customersand provided product knowledge. Operated cash registers to process payments from customers.
Maintained cleanliness of work area throughout shift. Completed opening, closing and shift change tasks by following company guidelines. Sanitized food storage and preparation areas to comply with food health and safety requirements.
2025- Current
Multicultural Student Center, Washington State University Provide front-desk and administrative support in a busy campus office. Assist diverse students, including immigration-impacted students, with accessing campus and community resources.
Maintain confidential records and handle sensitive information professionally. Schedule appointments and support daily office operations. Deliver welcoming and culturally responsive service. Student Intern/ Office Assistant.
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