Operations & Customer Service Professional

Amanda Rowley *** B College Street, White House, TN 37188

615-***-**** **************@*****.***

Summary

Seasoned professional with 30 years of diverse experience, including administrative coordination, inventory management, and adherence to safety protocols. Skilled in operational efficiency, logistics, and emergency response planning. Proven track record in maintaining high standards of organization and customer service. Experience:

October 2025-Present

Walgreens

Retail / Shift Lead White House, TN 37188

● Store supervision, ad procedures, and merchandise resets.

● Balance and maintain cash flow for the daily processing.

● Customer Care at register, photo lab, and general store guidance.

● All opening or closing procedures including security and safety. October 2025-January 2026

CVS Caremark Work From Home

Pharmacy Benefit Manager White House, TN 37188

● Manage prescription services for members.

● Provide benefit and claim information through Compass systems.

● Applied call volume standards and metrics guidelines for efficient call handling. April 2023 - August 2025

Summit Preparatory Academy

Early Childhood Development/ Teacher White House, TN 37188

● Manage classroom dynamics and develop lesson plans with age-appropriate activities to enhance early childhood development.

● Communicate daily with parents to discuss student progress and address any concerns effectively.

● Document and evaluate children’s skill development while implementing behavior management and redirection strategies as necessary. November 2022- June 2023

Marshalls

Retail Merchandiser Woodhaven MI and Hendersonville, TN

● Arranged merchandise displays in alignment with established store protocols, ensuring a cohesive visual aesthetic throughout the sales floor.

● Processed incoming inventory, transitioning products from shipment to sales floor readiness, while providing customer service at the check-out as needed. Oct 2022 - Apr 2023

Continental Café LLC/LinkedIn Detroit, MI 48226

Sous Chef/Kitchen Sanitation Management

2

● Prepared gourmet meals, ensuring high-quality culinary offerings for daily lunch service.

● Managed inventory, including the procurement and storage of ingredients to meet daily operational needs.

● Maintained kitchen cleanliness, adhered to sanitation protocols, and efficiently organized tools for meal service preparation.

May 2018 - May 2021

Christian Community School and The Church at Grace Park White House, TN 37188 Administrative Assistant/Facilities Coordinator, Athletic Assistant

● Coordinated office activities, ensuring operational efficiency and adherence to company policies, while handling sensitive materials in compliance with HIPAA regulations.

● Handled accounts payable and receivable, managed the office calendar, and facilitated scheduling and logistics for facility bookings, including support for events.

● Assisted in the development and implementation of emergency response and building evacuation plans, maintaining compliance through regular safety equipment inspections.

● Supported athletic programs by managing equipment inventory, arranging travel logistics for away games, overseeing student eligibility processes, and coordinating concession operations.

Mar 2003 - May 2018

Christian Community School White House, TN 37188

Preschool Teacher

● Implemented engaging educational programs to introduce basic literacy and numeracy concepts, enhancing early childhood development.

● Fostered collaborative partnerships with parents and professionals to support child-centered learning and growth.

● Maintained positive classroom dynamics through the establishment of clear guidelines and the use of constructive behavior management strategies. Oct 1988 - Oct 1998

Farmers Bank White House, TN 37188

Bank Teller/Assistant Vault Supervisor

● Accurately processed customer transactions, verified identifications, and ensured account balance accuracy, adhering strictly to bank policies.

● Managed vault operations, including balancing, currency ordering, and distribution, maintaining high levels of accuracy and security.

● Conducted regular maintenance and servicing of the onsite ATM, providing reliable access to financial services for customers.

EDUCATION:

Volunteer State Community College Gallatin, TN 37066 Associate Degree: Business and Accounting ongoing. College for Banking: Banking principles, Lending and Commerce credit program. Early Childhood Education (includes state certifications for the Tennessee Dept of Education) Personal References available upon request.

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