Remote Customer Service Specialist Candidate with Finance Experience

RENAE LEWIS-KLOECK

*** **** ** ** ***** OR ***** 503-***-****

*******@*****.*** https://www.linkedin.com/in/renae-kloeck-a529a970/ SKILLS

Call Handling • Account updating • Script adherence • Written and oral communication • Issue resolution

•Account management • Data entry • Product knowledge • Quality assurance • Time management • Active listening

• Payment processing • Product and service sales • Positive attitude • Problem-solving • Customer support EXPERIENCE:

WELLS FARGO & COMPANY, Salem, OR July 2012 - December 2025 Customer Service

• Assisted customers with inquiries about products and services.

• Resolved customer complaints through effective communication and problem-solving.

• Utilized problem-solving techniques when resolving challenging customer issues.

• Adhered to all company policies and procedures related to customer service.

• Asked probing questions to determine service needs and accurately input information into electronic systems.

• Managed customer expectations by clarifying needs, identifying options, and recommending products and services.

• Provided accurate information regarding billing and account issues.

• Educated customers on product features and benefits during calls.

• Provided highest level of professionalism and knowledgeable service to every customer.

• Resolved customer issues in a timely manner.

• Demonstrated listening skills while interacting with customers. JC PENNEY, Salem, OR February 1999 - July 2012 Customer Service/Sales

• Achieved effective sales strategy; exceeded Credit/Sales goals monthly.

• Facilitated training to ensure superior workforce preparation.

• Developed sales-driven goals for staff.

• Prepared and presented daily, monthly & quarterly statistical reporting. SHUTTERBUG CAMERA STORES June 1999 - August 2010 Accounts Receivable/Advertising Specialist

• Compile budget data and documents, based on estimated revenues and expenses and previous budgets.

• Reconcile records of bank transactions.

• Operate computers programmed with accounting software to record, store, and analyze information.

• Maintain inventory records.

• Calculate, prepare, and issue bills, invoices, account statements, and other financial statements according to established procedures. Receive, record, and bank cash, checks, and vouchers.

• Managed all print advertising for 14 local stores. Produced advertising using Adobe Programs for all local newspapers or other print requirements.

• Scheduled all advertising and maintained a budget.

• Maintained a monthly billing cycle/aging report of all Accounts. EDUCATION

AS ACCOUNTING Central Oregon Community College, Bend, OR Sept 1982-June 1985 COMMUNITY SERVICE:

Salem-Keizer Schools, Volunteering

• Assisted the school to support the teachers with all aspects of learning. Assisting on field trips to maintain a Student- Chaperone ratio. Help with class parties and fun classroom events. Girls Scouts Of America, Volunteering

• Mentored all Scouts in the service unit to pursue and support their dreams. Point them in the direction of where to go with their on going journeys.

Miss Marion-Polk Scholarship Program, Marketing/Publicity

• Assisted in the planning of the annual projects including: fundraising, recruiting and contestant management. All publicity including flyers, program books and all advertising. Maintained the website and social media page.

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