Customer-Focused Frontline Professional with Hospitality Experience

Chanyse Betanze

New York, NY ***** +1-347-***-**** ***********@*****.***

Professional Summary

Detail-oriented and reliable professional with strong communication, customer service, and organizational skills. Adept at time management, problem-solving, and maintaining a positive, approachable demeanor. Eager to contribute to team success and enhance workplace efficiency and customer satisfaction. Willing to relocate to: Times Square, NY - Canal Street, NY - Bronx, NY Work Experience

Guest Service Associate

Ice Rink Managements Manhattan, NY

October 2024 to March 2026

• Assisted skaters with equipment rentals and café services while maintaining a welcoming atmosphere.

• Fitted customers with skates, maintained inventory, and performed blade sharpening and safety checks.

• Assisted with ice maintenance and enforced rink rules during high-traffic times. Hostess/Cashier

Ajo Y Oregano Cres Bronx, NY

April 2025 to August 2025

• Warmly greeted and seated guests in a fast-paced Spanish restaurant, ensuring efficient table turnover and exceptional guest experiences.

• Managed reservations and walk-ins to maximize seating efficiency.

• Provided menu guidance, answered questions about traditional Spanish dishes, and accommodated dietary preferences.

• Maintained a clean and welcoming front-of-house environment in line with health and safety standards. Assistant Manager/Team Member

Chick-fil-A Restaurants Fordham, NY

March 2024 to July 2024

• Delivered excellent customer service while maintaining a clean and organized workspace.

• Memorized and communicated menu offerings, processed transactions, and supported kitchen operations.

• Ensured compliance with food handling and sanitation guidelines. Tool Room Attendant

co op tech internship New York, NY

September 2023 to February 2024

• Managed tool room operations, equipment maintenance, and inventory control.

• Ensured tooling and measurement equipment accuracy and safety.

• Maintained detailed service records and assisted with equipment setup. Waiter/Server/Host

The Riviera Pleasantville, NY

July 2022 to January 2024

• Greeted guests, took orders, and provided a positive dining experience in a fast-paced environment.

• Handled cash and credit transactions, managed large parties, and ensured customer satisfaction.

• Performed opening and closing duties, including restocking and cleaning. A little bit of everything

MetaBronx Internship New York, NY

July 2022 to August 2023

• Supported team communications and project coordination, enhancing operational efficiency.

• Assisted with design tasks, carpentry, and material handling.

• Participated in creative projects, including graffiti art and finance workshops. Cashier, Customer Service, Stocking, Cleaning

Kosher Market New York, NY

May 2022 to June 2023

Handled cashier responsibilities, stock replenishment, and customer inquiries.

• Demonstrated strong sales and interpersonal communication skills.

• Managed research on cultural aspects and handled customer calls effectively. Education

Automotive Technology/Engineering (Automotive Mechanic) School of Cooperative technical Institute New York, NY January 2023 to January 2025

Automotive Technology/Engineering (Automotive Mechanic) School of Cooperative Technical Education 321 E 96th St January 2023 to January 2024

High school (High school diploma)

Washington Heights expeditionary learning school New York, NY September 2019 to January 2023

Skills

Events management Food service Management Customer service Guest services Creatives problem solving Maintenance Guest relations Dishwashing Fast casual experience Spanish Customer engagement OpenTable Shift management Adaptability Outdoor work Casual dining experience Serving Heavy lifting Supervising experience Customer satisfaction Restaurant experience Hospitality Time management Communication skills Maintaining an organized workspace Retail math Cash handling Auto body repair Basic math Grocery store Cash register Order management system Host/hostess experience Staff training Quick service & fast food restaurant Sales

Languages

Spanish

Bilingual

English

Certifications and Licenses

OSHA 10

January 2024 to Present

ASE Certification

June 2025

Food Handler Certification

Certified Notary Public

Forklift Certification

Veterinary Technician Certification

ServSafe

Additional Information

Authorized to work in the US for any employer

Contact this candidate