Multifaceted Administrative and Customer Service Leader

Marie Azevedo

Frederick, Oklahoma • 580-***-**** • **************@*****.***

Open to relocation opportunities nationwide

Professional Summary

Dedicated and people-focused professional with 10+ years of experience in customer service, team leadership, healthcare administration, dispatch operations, and manufacturing support. Skilled in handling high-volume communication, scheduling, problem-solving, and multitasking in fast-paced environments. Recognized for professionalism, adaptability, and maintaining calm under pressure while delivering strong customer and patient experiences.

Skills

Customer Service • Team Leadership • Dispatch Operations • Multi-Line Phones • Medical Scheduling • Data Entry • Microsoft Office • HIPAA Compliance • Customer Relations • Scheduling • Problem Solving • Communication • NextGen • CRM Systems • Typing 60–70 WPM

Education

Sonora High School — Sonora, CA High School Diploma

Professional Experience

Finishing Molder Henniges Automotive

Frederick, OK • April 2023 – May 2026

Operated molding and finishing equipment in a fast-paced automotive manufacturing environment

Performed trimming, assembly, inspection, and quality control of automotive weatherstrip components

Maintained production accuracy while meeting strict safety and efficiency standards

Assisted with troubleshooting production issues and maintaining workflow

Worked extended overtime and rotating schedules in high-demand manufacturing settings

Front Desk Receptionist MACT Medical

Sonora, CA • October 2021 – December 2022

Managed patient scheduling, insurance verification, intake paperwork, and payment collection

Answered multi-line phones and handled appointment scheduling, cancellations, and refill requests

Maintained HIPAA compliance and accurate electronic medical records using NextGen

Coordinated communication between providers, medical assistants, pharmacies, and patients

Assisted with COVID screening procedures and daily office operations

Team Leader / Dispatcher Motherlode Answering Service

Sonora, CA • August 2011 – October 2021

Handled high-volume inbound calls for multiple businesses and emergency dispatch accounts

Dispatched tow truck services and coordinated urgent on-call communication

Supervised staff, resolved customer concerns, and assisted with training new employees

Maintained professionalism and accuracy in fast-paced, high-pressure situations

Answered approximately 70,000 calls in 2020 while maintaining strong customer service standards

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