Customer Service & Food Prep Professional
Resume:
carea miner
Washington, DC *****
**********@*****.***
Authorized to work in the US for any employer
Work Experience
Prepared Foods Team Member
Whole Foods Market-Washington, DC
August 2018 to Present
• Prepares food items for the cold case, fresh pack, salad, and hot bars according to production sheets.
• Arrives to work station on time, appropriately groomed, dressed and ready to work; works all scheduled shifts and attends required trainings and meetings.
• Provides excellent customer service, addresses needs of customers in a timely and effective manner and models suggestive selling techniques; answers phones and pages promptly and courteously.
• Maximizes sales potential through effective and proper procedures for prepping, storing, rotating, stocking, and merchandising product.
• Follows and complies, or ensures compliance, with established procedures, including Weights and Measures, health and sanitation, and safe work practices.
• Maintains, or ensures maintenance of, a clean and sanitary working and shopping environment; maintains equipment in accordance with WFM cleanliness and safety standards; ensures walk-ins and freezers are clean and organized.
Assistant Daycare Teacher
Bright Start Early Care-Washington, DC
August 2024 to February 2025
• Create and implement age-appropriate lesson plans and activities
• Provide a safe and caring environment for children
• Supervise and engage children in educational and recreational activities
• Maintain cleanliness and organization within the daycare facility
• Communicate effectively with parents regarding children's progress and any concerns Concierge
NVT Staffing-Washington, DC
February 2022 to October 2024
Daily duties include, but are not limited to answering and transferring telephone calls, handling requests from community residents, distributing mail, managing parking, commissioning handyman services, and taking requests for repairs.
Customer Service Desk Associate
Giant Food-Hyattsville, MD
May 2017 to July 2018
• Listening to customers’ concerns and handling complaints and returns
• Giving detailed explanations of services or products
• Working with a sales team to create better methods to address customer complaints
• Reviewing customer accounts and transactions while resolving issues
• Communicating with customers in-person, through email or chat, over the phone or on social media
• Receiving orders, calculating charges and processing payments
• Monitoring customer satisfaction levels
• Referring customers to superiors when necessary. Sales Associate
RadioShack-Largo, MD
February 2017 to November 2017
• Welcoming customers into the store
• Staying knowledgeable about the products
• Explaining to customers the best products for their needs
• Recommending related products to increase customers’ options and enrich the shopping experience
• Explaining the benefits and functions of products, method of preparation and how to use them to achieve the best results
• Accepting and processing orders, operate the POS register and resolve returns issues
• Promoting special sales, offers and awareness of store loyalty program Education
High school diploma
Tall Oaks Vocational
February 2017 to May 2018
Skills
• Cashiering
• Phone etiquette
• Communication skills
• Culinary Experience
• Food Preparation
• Host/Hostess
• Customer Service (4 years), Food Service (1 year), Crew Member (4 years), Cashier (4 years)
• Sales
• Restaurant Experience
• Upselling
• Cooking
• Kitchen Experience
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