Compassionate Support Specialist with Human Services Focus

Michelle Daniels

n Fort Lauderdale, FL n ***************@*******.*** n 754-***-****

Professional Summary

Dedicated and compassionate professional with an Associate of Arts in Psychology and a Technical Certificate in Human Services (expected May 2026). Completed additional psychology coursework through the University of Florida, strengthening knowledge in human behavior and mental health. Skilled in customer service, patient support, and administrative tasks within fast-paced environments. Adept at maintaining confidentiality, managing sensitive information, and providing empathetic assistance to diverse populations. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) with strong organizational and communication skills. Seeking to bring dedication, teamwork, and efficiency to a hospital setting. Education

Broward College – Fort Lauderdale, FL

• Associate of Arts in Psychology – Expected May 2026

• Technical Certificate in Human Services – Expected May 2026 University of Florida – Gainesville, FL

• Completed Total Enrollment Psychology Course (Year Completed) Relevant Skills

• Patient and customer support in high-volume environments

• Strong interpersonal and communication abilities

• Knowledge of human services practices and patient care principles

• Microsoft Office Suite: Word, Excel, PowerPoint, Outlook

• Data entry, scheduling, and records management

• Conflict resolution and problem-solving

• Team collaboration and adaptability

• Understanding of confidentiality (HIPAA awareness) Professional Experience

Hostess – The Cheesecake Factory, Fort Lauderdale, FL (2023 – Present)

• Greet and seat guests in a high-volume, fast-paced dining environment while maintaining professionalism and a welcoming attitude.

• Managed reservations and waitlists to ensure smooth operations and excellent guest experiences.

• Worked collaboratively with serving staff and management to provide efficient service during peak hours. Checking Agent – Port Everglades, Fort Lauderdale, FL (2021 – 2022)

• Assisted with client check-ins and documentation for high-volume cruise and shipping operations.

• Ensured compliance with security procedures and identification verification.

• Delivered clear communication and professional service in a fast-paced, high-pressure environment.

• Strengthened organizational and multitasking skills while handling diverse client needs. Customer Service & Attractions Associate – Extreme Action Park, Fort Lauderdale, FL (2022 – 2023)

• Delivered exceptional customer service by assisting diverse guests, addressing questions, and resolving concerns.

• Provided clear instructions and safety guidance on attraction use, ensuring a positive and safe experience.

• Handled fast-paced, high-volume environments with professionalism and efficiency.

• Strengthened communication and interpersonal skills by engaging with families, children, and groups. Sports Equipment Manager (Internship & Student Role) – Broward College / FIU Athletics (2021 – Present)

• Supported student-athletes and coaching staff by preparing and managing sports equipment, uniforms, and hydration stations.

• Assisted in organizing team schedules, game-day setups, and practice logistics.

• Maintained inventory and ensured equipment was clean, safe, and readily available.

• Developed strong teamwork, time management, and organizational skills in a high-demand environment. Additional Information

• Microsoft Office Specialist: Word, Excel, PowerPoint, Outlook

• CPR & First Aid Awareness (recommended for hospital roles)

• Languages: [Add if you speak another language]

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