Client Relations & Operations Leader with 15+ Years Experience

Carrie Ann Rausch

612-***-**** ***************@*****.***

Summary:

Account management and business operations professional with 15+ years of experience managing strategic client relationships, vendor programs, and revenue-driving initiatives. Proven track record overseeing multimillion-dollar accounts, improving operational performance, and partnering with cross-functional teams to deliver measurable business results. management professional with extensive experience in project management, analytics, and customer service.

Strengths:

Proven expertise in executive-level customer relationship management, fostering strong partnerships and business growth.

Acted as a key liaison between vendors and clients, ensuring seamless demand planning and efficient product execution.

Provided internal sales support through in-depth reporting analysis, timeline coordination, and strategic line review preparation.

Led data-driven projects to enhance forecasting accuracy, optimize inventory control, and refine assortment strategies.

Highly detail-oriented and skilled at multitasking to meet project deadlines with precision and efficiency.

Strong organizational, interpersonal, and leadership abilities, driving collaboration and team success.

Analytical thinker adept at developing innovative solutions and alternative approaches to complex challenges.

Dedicated team player who adapts quickly to dynamic environments, ensuring operational excellence.

Professional Experience:

6/25 – 04/26 HR Wage Compliance Analyst, Blattner Company (Avon, MN)

Wage Compliance Oversight & Risk Management: Ensure compliance with prevailing wage and union wage laws through monitoring, audits, investigations, and proactive identification and mitigation of risks and discrepancies.

Cross-Functional Collaboration & Expertise: Partner with Labor Relations, Payroll, HR, IRA, and Site Teams to review data, lead classification meetings, implement corrective actions, and serve as the subject matter expert on wage compliance.

Policy, Process & Program Improvement: Develop, evaluate, and continuously improve wage compliance policies, procedures, documentation, and administrative strategies to enhance accuracy, integrity, and program effectiveness.

Training, Guidance & Strategic Support: Provide training, education, and technical guidance to stakeholders, stay current on regulatory changes, and deliver recommendations aligned with company strategy to ensure consistent compliance across projects.

11/24 – 6/25 HR Wage Compliance Coordinator, Blattner Company (Avon, MN)

Ensure Wage Compliance: Collaborates with Labor Relations, Payroll, HR, and Site Teams to review reports, address discrepancies, and implement corrective actions for prevailing wage and union requirements.

Audit & Risk Management: Conducts audits, monitors compliance changes, and identifies potential risks to mitigate non-compliance issues.

Policy Development & Updates: Continuously evaluates, maintains, and improves wage compliance policies, procedures, and regulatory adherence.

Training & Education: Leads training sessions for Site Teams and departments to promote understanding of prevailing wage and union systems.

Strategic Guidance & Problem-Solving: Provides expert recommendations, facilitates classification meetings, and develops solutions for wage determination processes.

Documentation & Communication: Produces reports, process maps, and presentations to support wage administration while soliciting feedback for ongoing improvements.

4/24 – 11/24 HR Solutions & Success Coordinator, Blattner Company (Avon, MN)

Proactive Leadership Support: Anticipates leaders’ needs, ensuring organization and preparedness.

Meeting & Calendar Coordination: Schedules meetings, manages multiple calendars, prepares materials, and provides timely reminders.

Documentation & Data Management: Maintains records, compiles meeting notes, tracks action items, and ensures database accuracy.

Interdepartmental Collaboration: Responds to inquiries, fosters strong relationships, and supports leaders with prioritized mail and scheduling.

Financial & Administrative Support: Assists with expense reporting, budget tracking, and administrative project ownership.

Process Improvement & Training: Maintains HR processes, provides guidance to colleagues, manages SharePoint pages and drives continuous improvements.

6/22 – 4/24 SR HR Administrative Assistant, Blattner Company (Avon, MN)

Provided comprehensive support across eight HR functional areas, ensuring operational efficiency and alignment with organizational goals.

Proactively provides administrative support, drafts correspondence, manages emails, and prepares materials.

Conducts research and analysis to support presentations and decision-making, including developing reports, visual documents, newsletters, and special projects.

Customer & Interdepartmental Engagement: Handles internal and external inquiries with a proactive approach while fostering strong collaborative relationships across teams.

Meeting & Calendar Management: Coordinates and prioritizes meetings, manages executive schedules, prepares materials, provides reminders, and arranges logistics, including meals when necessary.

Executive Support & Organization: Anticipates leadership needs, ensures preparedness, and assists with administrative tasks such as expense reporting.

Administrative & Expense Management: Supports leadership by preparing monthly expense reports and assisting with key administrative tasks.

8/20 – 6/22 Clinical Sales Specialist - Molecular Sales, Microbiologics (St. Could, MN)

Relationship based selling with Laboratory Managers and Technical Positions

Leverage product advantages to increase sales and expand offering across systems

Identify key market areas, decision makers and covert competitive business

7/18 – 3/20 Account Manager – Medical Team, Stearns Bank (Albany, MN)

Maintain and develop new relationships with vendor accounts while demonstrating ability to sell products

Ability to conduct presentations and engage with vendors to introduce our service and new programs

Ability to network with vendors and prospects by asking for referrals to build new vendor relationships

Coordinate administration of application, sending out legal documents, and requesting necessary documents

3/11 – 7/18 Account Manager - Financial Accounts, Merrill Corporation (Sartell, MN)

Demonstrate a proactive, innovative, and consultative approach to interactions with clients

Anticipate and solve challenges utilizing internal/external controls to meet needs of client

Coordinate and oversee detailed and complex projects exceeding client expectations

Prepare and present quarterly and annual business reviews

Create scope and proposal documents for enhancements while managing project budgets

10/09 - 1/11 East Coast Sales Associate, OpenTable, Inc. (New York, NY/Minneapolis, MN)

Generate sales leads. Assist with sales prospecting to schedule appointments for AE's in their region

Provide sales support to NA Sales Team. Ensure lead handoffs, reporting tools, reference documents are passed to AE's with success and exceeding customer Satisfaction

04/09 - 06/09 Account Analyst - SuperValu, Kehe Food Distributors (Eden Prairie, MN)

Establish and maintain databases for promotions, price changes, cost changes, item maintenance and other information regarding sales and marketing actives at the SuperValu accounts

07/07 - 11/08 Account Manager - Target Account, J.L. Buchanan & Associates, Inc. (Minneapolis, MN)

Category Manager: D03/49 HH Commodities/Personal Care, D54 Scrapbooking, D51/240 Seasonal

Build long-term relationships and managed over 15 domestic warehouse and imported vendor product lines

Manage high volume ($15-$60+ Million annually) businesses with product intensive listings

Collaborate with vendors and Target on product exit strategies to control gross margin erosion

Educate vendors through new corporate process implementations and buyer directives

09/00 - 07/07 Account Manager - Target Account, G.W. Gronneberg & Associates, Inc. (Minneapolis, MN)

Manage 4 Vendor Programs with a total annual Volume of $15-20 Million

Plan product forecasting and inventory control on 70+ inline product items

Conduct item implementation, vendor product advertisement and packaging design

Education: ST.CLOUD STATE UNIVERSITY - St. Cloud, Minnesota

Bachelor of Science Degree Major: Marketing

Bachelor of Arts in Foreign Language Minor: French

INTERNATIONAL STUDY ABROAD PROGRAM - Toulouse, France

Six-month high intensity French program held in French School

Technical Skills:

General Systems: Microsoft Office, Excel, Word, PowerPoint

Reporting and Analytical Systems: Workday, EJDE, Salesforce, Info Retriever, SOLYS, SAP, WinRep, SalesCenter, Alliance and Cognos

Certifications:

AA-ISP – Virtual Sales Program

Supply Chain Excellence

LinkedIn Sales Navigator

Fundamentals of Project Planning and Management

Mental Health First Aid USA

Business Analyst and Project Manager Collaboration

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