Client Services Leader with Payroll & Collections Expertise
Resume:
Constance Alexander
Jacksonville, FL 32225
Professional Accomplishments
•Employee of the Quarter – PGA TOUR
•Team Lead in two software conversions – PGA TOUR and one software conversion – Winn Dixie
Employment History
Director of Payroll, PGA TOUR, Inc July 2000 – Oct 2023 (Retired)
Managed multi-state payroll, including design of all payroll policies and procedures. Transitioned outsourced payroll to in-house system, designing all aspects of the payroll system. Worked closely with all departments as related to personnel. Made sure compliance with federal and state regulations was maintained and updated regularly.
Payroll Supervisor, Winn Dixie, Inc Jan 1998 – Jul 2000
Handled payroll for 150,000 employees across multiple states. Worked to consolidate 12 divisional payroll departments into one corporate payroll department. Designed a payroll team, documented all policies and procedures to confirm accuracy and compliance with federal and state regulations, and worked on an implementation team to install new financial system.
Collections Agent, First Union Bank Jun 1999 – Dec 1999 (approximate)
Contacted and assisted First Union customers make payments on outstanding loans, including mortgage payments, car loans, and credit card balances.
Credit Manager, Coastaire Supply, Inc Mar 1989 – Jan 1998
Managed over 100 client accounts for a wholesale distributor of heating and air conditioning equipment. Approved all charge accounts and collected outstanding balances. Responsible for reporting all state sales taxes to each county, city, and states of Alabama and Mississippi as required. Accountable for the monthly collection, organization, and reporting of all income and expense data to the company's CPA.
Office Manager, Thomas Brown, MD Mar 1983 – Mar 1989
Managed office staff for an outpatient radiologist, including patient scheduling, completion of all accounting for 6 medical companies. Responsible for filing insurance and patient collections.
Director, Medical Records, Livingston Hospital Jan 1980 – Mar 1983
Prior Employment History available upon request.
Education
BA, Accounting University of West Florida, Pensacola, FL December 1996
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