Operations Leader in Senior Living
Resume:
Karina Camargo
Rancho Cucamonga, CA ***** +1-909-***-**** ****************@*****.***
Professional Summary
With experience in leadership, communication, and team collaboration. Demonstrates exceptional time management, problem-solving, and bilingual communication skills, consistently enhancing operational efficiency and staff satisfaction. Dedicated to fostering strong relationships and improving resident well-being through innovative and visionary approaches.
Willing to relocate: Anywhere
Work Experience
Executive Director Assistant
Legend of Broomfield Broomfield, CO
January 2024 to January 2025
• Directed daily operations in collaboration with the Executive Director, ensuring seamless clinical service delivery and achievement of occupancy goals.
• Streamlined programming and operational processes, increasing efficiency and contributing to revenue growth.
• Promoted a healthy, supportive environment for residents and staff, resulting in improved satisfaction scores.
• Conducted performance assessments and delivered periodic reviews, strengthening staff accountability and professional growth.
• Partnered with Health Services, Sales & Marketing, and other department leaders to ensure continuity of care and maximize family satisfaction.
• Supervised and motivated staff, reducing turnover and cultivating a positive, home like atmosphere for residents.
• Ensured compliance with state and federal regulations, maintaining high standards of care and safety.
• Assisted with budget planning, census development, and strategic marketing initiatives, supporting long term community growth.
• Positioned for advancement by mastering operational leadership, regulatory compliance, and strategic planning in senior living management.
Resident Care Coordinator
Rocky Mountain Assisted Living Lakewood, CO
November 2022 to January 2024
Oversee resident care, ensuring rooms and personal needs are met; improved overall satisfaction. Communicate with wellness director, POA, and physicians on condition changes; ensured timely interventions. Develop and maintain care plans; trained and audited new hires on medication procedures, enhancing compliance. Manage staff and agency scheduling, ensuring coverage and handling PTO and OT; reduced staffing gaps. Conduct monthly staff and resident council meetings, quarterly family meetings for memory care; fostered strong relationships.
Led care coordination, enhancing resident well-being and operational efficiency. Streamlined scheduling, reducing staffing gaps and improving care delivery.
Managed comprehensive care plans, ensuring adherence to medication procedures. Monitored resident conditions, facilitating timely interventions.
Implemented streamlined scheduling processes across multiple homes, significantly enhancing operational efficiency and staff satisfaction.
Cultivated a supportive work environment, improving team morale and willingness to cover shifts. Ensured optimal care through effective communication.
Spearheaded process improvements across multiple homes, significantly enhancing operational efficiency and staff satisfaction. Monitored resident conditions, facilitating timely interventions. Lead Case Manager
His House - New Creation Treatment Centers Colton, CA March 2020 to October 2022
• Managed comprehensive caseloads for male and female clients, overseeing treatment from intake through discharge.
• Developed individualized treatment and recovery plans, addressing physical, emotional, and behavioral needs.
• Facilitated individual and group therapy sessions, guiding clients through addiction recovery and relapse prevention.
• Monitored client progress, adjusting interventions to ensure effective outcomes and long term recovery.
• Collaborated with psychiatrists, doctors, nurses, and social workers, ensuring continuity of care and holistic treatment.
• Provided crisis intervention and support, helping clients navigate transitions from addiction to recovery.
• Supervised and trained case management staff, fostering professional growth and ensuring consistent quality of care.
• Conducted performance reviews and mentoring, strengthening staff accountability and team collaboration.
• Maintained accurate documentation and case records, ensuring compliance with state and federal regulations.
• Promoted a safe, supportive environment, fostering trust and dignity for residents in both men’s and women’s facilities.
• Advanced professionally from support staff to Lead Case Manager, demonstrating adaptability, leadership, and commitment to client success.
Office Manager (Promoted from Receptionist Dispatcher Office Manager) Crystal Clean Inc. Lakewood, CO
January 2001 to February 2018
Receptionist (2001 – 2003) • Managed front desk operations, greeting clients and directing inquiries with professionalism.
• Handled incoming calls, scheduled appointments, and maintained accurate records.
• Built strong customer relationships through clear communication and dependable service. Dispatcher (2003 – 2008) • Coordinated daily dispatch of employees to service locations, ensuring timely and efficient delivery.
• Prioritized service calls, assessed situations, and assigned staff to maximize productivity.
• Documented orders and maintained detailed logs to improve accountability and reduce errors.
• Supported field staff by troubleshooting issues and providing clear instructions. Office Manager (2008 – 2018) • Oversaw all office operations, including scheduling, documentation, and data entry.
• Supervised administrative staff, fostering a collaborative and efficient work environment.
• Implemented process improvements that reduced dispatch errors and improved customer response times.
• Maintained high energy and dependability, contributing to long-term company stability.
• Advanced from receptionist to office manager, demonstrating adaptability, leadership, and professional growth over 17 years.
Education
A degree in science, major in Gerontology and a minor in business (Associates Degree) Chaffey college Rancho Cucamonga, CA
August 2023 to June 2026
Graduated May 2026. Will be transferring to either UCLA or USC in the pursuit of obtaining my masters degree. Administrator (RCFE)
Assisted living education Lakewood, CO
February 2024 to February 2026
Criminal Justice and Science (Associate's degree)
Remington College Lakewood, CO
August 2004 to December 2006
Skills
Regulatory compliance HR sourcing Senior leadership Multifamily properties Working with geriatric patients Appointment scheduling Payroll Google Workspace Front desk Supervising experience Geriatrics Executive administrative support Languages
Spanish
English
Certifications and Licenses
Certified Professional Medical Services Manager
QIDP Certification
Residential Care/Assisted Living Administrator
Alcohol and Drug education
April 2000 to October 2023
Adult Residential Facilities Administrator
Additional Information
Authorized to work in the US for any employer
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