Scheduler and Administrator with Operations Experience

OUSMAN CEESAY

**** **** **. *** * Indianapolis, IN 46221. ************@*****.***. 312-***-****

Summary

Seeking a position as a Scheduler/Administrator wherein my skills, optimistic attitude and effective dealing abilities give way for the benefit of the organization.

Education

Governors State University, University Park. IL

M.A. in Political & Justice Studies, July 2012

Concentration in International Relations.

University of Indianapolis, Indianapolis, IN

B.A. International Relations & International Business, May 2009 Minor in Economics

Activities: Janis Club (History, Political Science, International Relations Club) African Student Association of UIndy; Economics Club of UIndy; Model U.N.

Work Experience

PROPERTY MANAGER May 2016 to August 2025

Living Solutions Realty

● Manage day-to-day operations of 3 rental properties.

● Schedule work orders

● Oversee contractors who completed work orders.

● Manage rent collection and deliver late notices. SCHEDULER February 2024 to April 2025

Golden Years Companion Care

● Responsible for creating, managing, and optimizing schedules for caregivers, ensuring adequate coverage for clients in their homes.

● Communicate with caregivers, clients, and their families to address scheduling needs and changes, as well as real-time monitoring and adjustments to accommodate unexpected situations.

● Maintain accurate records, collaborate with the care team, and provide excellent customer service. ASSET PROTECTION SPECIALIST

The Home Depot Oct 2020 to July 2021

● Primarily responsible for preventing financial loss caused by theft and fraud and supporting safety and environmental program compliance in multiple stores within my district.

● Utilize tools to minimize loss to the company, including but not limited to identifying incidents of theft and fraud, reviewing CCTV and exception reports, monitoring the store’s physical security, auditing the Electronic Article Surveillance and driving a shrink elimination culture within the district.

● Preparing accurate and detailed case reports documenting my apprehensions and recoveries, preserving evidence, interacting with law enforcement and testifying in criminal and civil court actions. CUSTOMER CARE COORDINATOR June 2015 to March 2016

Stericycle

● Provide exceptional customer service at all times.

● Strengthen client’s brands by responding to customer inquiries, processing requests, and always striving to surpass expectations.

● Update customer database systems with owner’s record change, diary note entries, and workflow case to completion.

● Escalate Customer or dealer issues to manager as appropriate.

● Ensure quality of service on all phone calls.

MATH TEACHER & BASIC COMPUTER SKILLS INSTRUCTOR August 2009 to March 2015 Winnie Mandela Options High School- Chicago, IL

● Conducted small group and individual classroom activities with students based on differentiated learning needs to ensure all students at full potential.

● Facilitated activities that developed students’ physical, emotional and social growth.

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