Administrative Assistant with Office & Customer Service Experience
Resume:
Lilly Williams
Chesapeake, VA *****
***********@*****.***
Work Experience
Administrative Assistant
State Farm Mutual Automobile Insurance Company-Chesapeake, VA October 2023 to Present
• Managed and maintained executive calendars, scheduling appointments, and meetings
• Maintained office supplies inventory by anticipating needs and placing orders in a timely manner
• Screened phone calls and emails for executives, providing accurate information or redirecting inquiries to appropriate staff members
• Handled sensitive information with utmost confidentiality while maintaining data integrity at all times
• Managed and updated company databases, ensuring accuracy and completeness of information Accountant Clerk
City Treasurer's Office-Virginia Beach, VA
August 2022 to October 2023
• Provide professional customer service over the phone & in-person.
• Cash handling experience.
• Ability to type at least 30wpm & proficiency using 10-key.
• Experience using Microsoft Word and Outlook.
• Search records for tax due inquiries.
• Accurately process entries for real estate, personal property, permits, utilities, animal licensing, etc.
• General clerical & office duties as assigned
Assistant
Cassidy Moreno-Suffolk, VA
February 2022 to August 2022
• ANSWER any calls or texts from clients
• Clean color bowls, color brushes, & bottles
• Dust Retail shelves
• Sweep after EVERY client
• Make confirmation calls for the next day
• Untangle cords
• Dust Color bar
• Clean mirror
• Wipe down color tray
• Clean up the back bar
• Wipe back bar shampoo & conditioner liters
• Wipe down retail products
• FOLD towels & capes (make sure we are keeping up with the laundry)
• Wipe down brushes, clips, & scissors
• Wipe down chairs (make sure to get the base of them)
• Take out back bar trash can & color bar trash can (if needed)
• Add together daily totals
• POST to instagram
• Turn ON/OFF decorative lights & station
• Make sure EVERY client has a credit card on file BEFORE booking their appointment
• Update client profile cards from the week
• CLEAN blowdryers
• Set out profile cards for the next week
• Make confirmation list for the week
• Put all customers into square appointments
• Restock products
• Restock shampoo caps at the backbar
• Highlight & Organize Receipts
• Add together weekly totals
• Add together product totals
• Run a clean cycle through the keurig
• Restock coffees, creamer, sugar, cups, etc
• Stock reusable & paper retail bags, if needed (pen & a business card in EACH bag)
• Clean clips from bleach & color
• Wipe base of the chairs
• Move chair to sweep & mop under it
• Put away Cosmo Prof & Salon Centric orders
• Place supply orders when needed
• Mop/sweep
• Clean Color bar
• Move color boxes
• Wipe all of the glass
• Clean Retail Shelves
Hostess/Server
Big Woody's Bar and Grill-Chesapeake, VA
May 2021 to February 2022
• Answered and monitored phone calls
• Booked and confirmed reservations
• Seated guests
• Took customers' orders
• Accommodated and managed large parties
• Provided excellent customer service
• Assisted with bussing and arranging tables
Hostess
Red Lobster-Chesapeake, VA
January 2021 to March 2021
• Answered telephone inquiries
• Scheduled reservations
• Directed guests to their table
• Accommodated and managed large parties
• Managed customer requests
• Helped bus tables
Junior Coach
Virginia Extreme Force-Portsmouth, VA
October 2018 to May 2019
Education
High school diploma
Western Branch High School-Chesapeake, VA
September 2017 to June 2021
Skills
• Food Preparation
• Serving Experience
• Food Safety
• Restaurant Experience
• Busser
• POS
• Food Service
• Host/Hostess
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