Assistant Manager with Strong Leadership Skills
Resume:
MARY
STEWART
**************@*****.***
YAZOO CITY
CONTACT
SKILLS
• Opening and closing procedures
• Punctual and reliable
• Handling customer complaints
• Employee training
• Accurate money handling
• Cash handling
LANGUAGES
Spanish
High school
•
Beginner
Experienced in employee training, cash handling, and resolving customer complaints with a focus on efficiency and professionalism. Skilled in managing daily operations and handling financial discrepancies. Eager to bring strong leadership and operational skills to the role of Assistant Manager to support and grow the new team.
PROFESSIONAL SUMMARY
Shift Manager
Pizzahut, YAZOO CITY, MS
Assistant Manager
Pizzahut, YAZOO CITY, MS
Phone Representative
SITEL, Birmingham, AL
Bartender
Red lobster, Birmingham, AL
EXPERIENCE
February 2011 - Present
• Trained and supervised new staff members.
Balanced cash drawers and resolved financial discrepancies using receipts and financial documents.
•
• Addressed customer complaints and resolved conflicts. June 2022 - June 2025
Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
•
Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
•
• Helped oversee the daily operations of the store, managing staff and inventory. September 2006 - September 2008
Created detailed reports summarizing trends observed during call monitoring sessions.
•
Collaborated effectively with other departments within the organization to resolve complex customer issues.
•
Applied active listening techniques such as restating key points to ensure
• understanding of customer requests.
February 2007 - September 2010
• Developed strong working relationships with customers and staff. Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor.
•
• Kept bar organized and clean during busy hours.
High School Diploma
Yazoo City High School, Yazoo City,MS 39194
EDUCATION
May 2004
CERTIFICATIONS
• SERV SAFE
References available upon request
REFERENCES
Contact this candidate