Excel and Word Expert with IT Helpdesk Focus
Resume:
MEHRIA BARNA www.linkedin.com/in/mehria-barna-***b90349
**************@*****.***
Milpitas, CA 95035
CAREER SUMMARY.
Aspiring Information Technology IT Helpdesk with strong understanding of technical support and troubleshooting. IT Support Specialist with hands-on experience troubleshooting Windows and macOS systems, resolving hardware and software issues, and supporting end users. Proficient in ServiceNow ticket management, handling multiple support requests daily while maintaining high customer satisfaction and meeting service-level expectations. Skilled in problem-solving, technical troubleshooting, and IT support operations.
AREAS OF EXPERTISE
Backup Solutions Hardware Maintenance Computer Upgrades Data Recovery Software Installation Virus Removal Printer Repair Email Configuration Windows Management Password Management Network Troubleshooting Remote Assistance Mobile Device Setup Mac OS Support System Diagnostics VPN Configuration
TECHNICAL SKILLS
Proficient in Microsoft Office 365, Microsoft Teams, Windows 10/11, Zoom, Active Directory, service Now, Google Cloud Platform, Intune, Canva, Google Workspace, Microsoft 365, ServiceNow, Remote Desktop, PowerShell, VMware and MacOS. PROFESSIONAL EXPERIENCE
FRANKLIN MCKINLEY SCHOOL DISTRICT San jose, CA
STEAM team in technology Feb. 2025 – Dec. 2025
• Delivered over 10 technology projects monthly including LED activities, Finch robot programming, and AI literacy lessons through Girls Who Code.
• Resolved Chromebook sign-in issues, connected robots via Bluetooth, fixed projector connections, and troubleshot website access problems for students.
• Collaborated with teachers to implement STEAM curriculum programs, supporting number of students or classrooms through hands-on technology projects.
• Managed technical aspects of educational projects, coordinating types of devices or equipment deployment to support innovative teaching methods in science, technology, engineering, arts, and mathematics. KLA Milpitas, CA
IT support Jan. 2026 – Present
• Maintained and repaired Windows-based computer systems, performing diagnostics and troubleshooting to restore functionality for end users across the organization.
• Managed technical operations using ServiceNow, Lansweeper, Teams, Outlook, Active Roles, and Dell.com systems to track tickets and coordinate user requests.
• Resolved computer problems for 60 users weekly, troubleshooting technical issues and maintaining smooth operations across multiple departments and engineering teams.
• Collaborated with technical teams to resolve computer problems by troubleshooting software issues, fixing hardware malfunctions, providing user guidance on system operations.
• Contributed to maintaining network security by monitoring system access, updating user permissions, installing security patches, ensuring data protection protocols were followed properly. EDUCATION & TRAINING
YEAR UP UNITED San Jose, CA
Certificate - Computer science July 2026
Completed coursework in CompTIA A+.
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