Store Operations & Customer Care Specialist

Josue Ramirez

Sylmar, CA 818-***-**** ****************@*****.***

Professional Summary

Bilingual professional with strong experience in customer service, loss prevention, operations coordination, and high-volume call environments. Proven record of enforcing procedures, supporting customers, coordinating vendors, and managing multiple priorities. Seeking stable customer-facing or operations roles. Core Skills

Customer Service • Loss Prevention • Safety Compliance • Vendor Coordination • High-Volume Calls • Bilingual English/Spanish • Microsoft Office • Intermediate Excel

Professional Experience

DD’s Discounts – Sylmar, CA Store Prevention Specialist / Stock (2025–Present)

• Enforce store safety protocols and loss prevention procedures

• Secure merchandise, verify pricing, and support stock operations Porch.com – León, GTO Market Coordinator (2022–2025)

• Coordinated contractors for customer home projects and ensured job completion

• Managed scheduling, payments, and customer communication TWL Virtual Assistant (2022)

• Managed short-term rental operations, vendor coordination, and guest communication

• Handled marketing support, scheduling, and administrative tasks Oportun – León, GTO Collections & Employment Verification (2018–2022)

• Performed high-volume outbound calls for loan collections

• Conducted employment verification with executives and HR departments Best Buy Back Room Associate (2018) & Walmart Loss Prevention (2012–2015)

• Inventory receiving, verification, and department distribution

• Theft prevention, safety enforcement, and customer assistance Education

High School Diploma – Sylmar High School, CA

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