Remote Customer Voice Agent Advocate
Resume:
MAWANDA POLITE
*************@*****.***
Ellenwood, US 30294
WWW: bold.pro
LOGISTICS OPS PM, GLOBAL VALUE RECOVERY
& LOGISTICS
Expeditors International
(Google) Atlanta, USA
APR 2026 - CURRENT
Diligent Logistics Manager and Program
Manager with a proven track record of
leading cross-functional global teams,
optimizing supply chains, and driving
high-value recovery programs. Adept at
managing end-to-end asset lifecycles,
navigating 3PL partner relationships, and
ensuring 100% regulatory compliance
while hitting tight project milestones.
JUL 2003
A.A.S.
Accounting Gwinnett
College Lilburn, GA
EDUCATION
HIGHLIGHTS
Transportation & Logistics
Management
•
Global Value Recovery & Asset
Disposal
•
3PL Vendor Management & CAPA
Execution
•
• Program & Project Stewardship
Data Analysis & Supply Chain
Visibility
•
Process Documentation (SOPs /
SWIs)
•
SAP, WMS, TMS, Google Sheets
Googlesheets, Smartsheets,
BlueYonder
•
EXPERIENCE
Program Stewardship & 'Scrap' Management: Own the end-to-end asset disposal lifecycle for non-marketable items, enforcing 100% compliance with rigorous data security and environmental regulations.
•
Project Leadership: Spearhead global logistics implementations while holding third-party partners strictly accountable to aggressive project timelines and schedules.
•
Risk Mitigation: Proactively identify and escalate disposal pipeline risks to systematically eliminate operational bottlenecks across global deployment sites.
•
Value Optimization: Support strategic remarketing efforts to route retired assets into resale channels, directly maximizing client return on investment (ROI).
•
Inventory Integrity: Generate and audit sales orders, reconcile transactional data against purchase orders, and track material delivery to guarantee zero-loss recovery.
•
3PL Management & CAPA: Partner with global 3PL providers to establish robust workflows, resolve operational hurdles, and implement Corrective Action Plans (CAPA).
•
Operational Excellence: Author technical SOPs and Standard Work Instructions (SWIs) to institutionalize global movement standards, conducting deep-dive post-mortem analyses on performance misses.
•
Data & Analytics: Track and report on critical KPIs/OKRs (recovery yield, throughput, vendor metrics) while researching complex IT data discrepancies to build end-to-end supply chain visibility.
•
Implemented process improvements resulting in enhanced operational workflows.
•
Coordinated project status meetings, providing updates to senior management and stakeholders.
•
Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s
•
PREFERRED AGENT
Avis Budget Group Atlanta, GA
(Airport)
APR 2025 - CURRENT
PROGRAM MANAGER
Expeditors International
(Google) Atlanta, USA
JUN 2022 - APR 2026
TRANSPORTATION MANAGER
GXO Logistics (Google On-
site) Atlanta, USA
MAR 2021 - JUN 2022
• KPI
• OKR
• Performance Tracking
• Data analysis
• Project planning and development
ability to deliver results.
Managed customer transactions and ensured accurate billing processes.
•
• Oversaw vehicle inventory management to optimize fleet availability. Trained new agents on operational procedures and customer service standards.
•
Implemented process improvements to enhance rental experience efficiency.
•
Resolved customer inquiries and complaints effectively, enhancing satisfaction levels.
•
De-escalated and resolved customer complaints with punctual, polite and professional service.
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Led large-scale project execution utilizing KPIs, project trackers, and structured stakeholder updates.
•
Supported New Product Introduction (NPI) rollouts and steered organizational adoption of logistics systems (TMS/WMS/EWMS).
•
Managed resource allocation and synchronized cross-functional efforts to aggressively reduce regional transportation costs.
•
Established highly collaborative relationships with key stakeholders to secure long-term backing for program initiatives.
•
Formulated comprehensive strategic plans, mapping out transparent objectives and achievable milestones for project teams.
•
Streamlined communication processes, enhancing collaboration among stakeholders and improving project timelines.
•
Developed and maintained project documentation, ensuring compliance with operational standards and facilitating knowledge transfer.
•
Coordinated resource allocation to optimize team performance and improve overall project efficiency.
•
Maintained strict compliance with all relevant transit regulations, protecting the organization from costly fines and penalties.
•
TMS SPECIALIST
Akraya Inc (Google On-site) Atlanta,
USA
NOV 2019 - MAR 2021
Supervised, trained, and directed daily tasks for department personnel while conducting performance evaluations to optimize output.
•
Elevated on-time delivery rates by proactively monitoring real-time performance metrics and resolving logistics issues early.
•
Assisted in building budget forecasts and maintained tight adherence to financial targets by uncovering cost-saving opportunities.
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Optimized warehouse floor processes for tighter inventory control, shortening order processing times and raising customer satisfaction.
•
• Google Onsite
Played a pivotal role in deploying next-generation transportation management systems to streamline operations and boost efficiency.
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Evaluated emerging technologies and software platforms for potential integration into existing TMS networks to drive continuous improvement.
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Bolstered inventory management integrity by implementing efficient tracking systems and standard operating procedures.
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Contributed heavily to the continuous development of corporate policies, ensuring strict alignment with industry best practices.
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• Google Onsite
CERTIFICATIONS
• PMP - Project Management Professional
• Lean Six Sigma - Green Belt
Contact this candidate