Technical Support & Sales Specialist with Electronics Expertise

Ward C. Benjamin

*** ****** *****

Pompano Beach, FL 33069

954-***-**** / *****@***.***

Professional Summary

Customer-focused Technical Support and Sales professional with extensive experience in electronics, audio, and consumer products. Skilled in troubleshooting, customer education, warranty coordination, and sales support. Proven ability to improve customer satisfaction, support product implementation, and drive revenue growth across multiple industries.

Professional Experience

Canon ITS – Technical Support Representative II (Camera Pro Support) 08/2022 – 06/2025 Managed inbound/outbound support for camera customers, including troubleshooting, warranty coordination, and customer education. Handled documentation, follow-ups, and escalations while gathering feedback for internal teams.

PRV Audio – Customer Care 03/2021 – 01/2022

Provided customer support via phone and email. Assisted with product inquiries, warranties, and technical troubleshooting. Educated customers and coordinated returns and resolutions. Life Alert – Sales 11/2019 – 02/2020

Handled inbound/outbound sales calls for emergency response systems. Educated customers, closed sales, and coordinated installation and documentation.

NavTv – Account Manager / Tech Support 12/2013 – 06/2019 Managed multi-state sales territory and supported complex product lines. Delivered demos, training, and trade show support. Acted as liaison between customers and engineering for product improvements. Aerotech / GNB Exide – Field Industrial Battery Tech / Warehouse 03/2012 – 11/2013 Maintained and repaired industrial batteries. Handled estimating, invoicing, and warehouse operations including inventory and order picking.

JL Audio – Area Sales Director / Tech Support 05/2006 – 08/2011 Directed regional sales operations and managed rep teams. Increased sales by 10.4% across territories. Recognized nationally for Best Product Support. Developed technical documentation and internal databases. Education

Ithaca College – Cinema / Education (1982–1986)

Interests

Hockey, Photography (NHL / Hockey Hall of Fame), Hot Rods

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