Felice Francis
Fresno, CA *****
****************@*****.***
Friendly and dependable college student with experience in customer service, caregiving, and sales in fast-paced retail and residential environments. Strong communication skills, positive attitude, and ability to work efficiently as part of a team. Seeking a position where I can provide excellent guest experiences while contributing to a hardworking team. Set to graduate with a major in psychology and a minor in biology in December, 2026
Skills
Respectful and compassionate
Customer service
Sales
Caregiving
Time management
Organization
CPR certified and first aid
Work History
Caregiver
Bishop Senior Center, Pullman, WA
April 2025 - October 2025
Assisted residents living in assisted living, memory care and extensive care with daily living activities
Developed personalized care plans in collaboration with healthcare professionals.
Monitored patient health status, reporting changes to nursing staff promptly.
Facilitated recreational activities to enhance social engagement among residents.
Biology Lab Assistant
Washington State University Biology Department, Pullman, WA
January 2024 - May 2024
Assisted students with course content and lab procedures
Answered questions about grading and class content
Worked with other TAs to grade student assignments and provide constructive feedback
Sales Associate
Home Depot, Issaquah, WA
June 2023 - August 2023
Assisted customers in product selection in the garden department
Maintained organized merchandise displays to enhance product visibility and customer engagement.
Restocked merchandise
Private Nanny
Issaquah, WA
May 2022 - July 2023
Provided care and supervision for children
Prepared meals for children and completed light housework
Assisted children with their morning and nighttime routines
Communicated effectively with parents regarding children's progress, challenges, and achievements.
Managed schedules to coordinate and provide transportation for playdates, sports practices, and fun outings efficiently.
Customer Service Representative/Customer Service Cashier
Target, Redmond, WA
February 2022 - August 2022
Resolved customer inquiries efficiently at the customer service desk and over the phone
Handled returns and exchanges, maintaining store policies while addressing customer concerns.
Collaborated with team members to streamline service processes, improving overall operational efficiency.
Prepared in-store pick-ups and delivered drive-up orders
Assisted customers with carrying out large and/or heavy merchandise
Education
Bachelor of Science in Psychology And Biology Expected in December 2026
Washington State University, Pullman, WA
California Phlebotomy Certification June 2026
Phlebotomy Training Student, Fresno
Certifications
CPR certified and trained in first aid