Senior Technical Writer - 12+ Years in Medical/Tech Documentation

Hank Hering

Westminster, CO ***** 720-***-**** ***********@*******.*** www.linkedin.com/in/hankhering Senior Technical Writer

Senior Technical Writer with 11+ years of experience authoring hardware and software documentation within medical device, telecommunications, and environmental industries. Enhanced user comprehension with detailed step-by-step instructions and strategically placed visual aids. Built productive relationships with technical staff and project managers to ensure seamless communication and project execution. Managed tasks to ensure regulatory compliance and adherence to company guidelines. Leveraged content reuse and topic-based authoring to reduce translation costs. Core Skills

Document Creation Information Gathering / Research Interviews Relationship Building Problem Solving Shared Document Reviews XML Single-Source Authoring Photography Professional Experience

MEDTRONIC and MOZARC MEDICAL (joint venture with MEDTRONIC and DAVITA) 01/2021 – 11/2025 Senior Technical Writer

Interviewed technical staff to gather equipment data and held review meetings.

Collaborated with project manager to ensure deadlines were met.

Determined which images were needed within documents and coordinated with graphic designers.

Added documents into Agile Quality System to optimize version accuracy. Key Accomplishments:

Facilitated successful usability testing and regulatory submissions by revamping inherited hemodialysis product guides with new data from SMEs and detailed images from illustrator and personally captured photos. Significantly enhanced user comprehension and satisfaction with finalized guides.

Prevented workflow disruption by researching CMS options in advance of Mozarc Medical’s separation from Medtronic. Secured buy-in from technical communications leadership by showcasing topic reuse functionality. PIVOT3, Louisville, CO 01/2019 – 03/2020

Senior Technical Writer

Wrote and edited software documentation including user guide, Bare Metal Installation (BMI) guides, technical notices, and field notices for data storage.

Partnered with software team and interviewed SMEs to gain product knowledge.

Guided documents through publication process from creation to release of final version.

Participated on multiple Agile teams and actively contributed to scrum standup meetings and sprint planning.

Created, modified, and closed Jira tickets.

Proofread fellow technical writer’s work.

UNITED AIRLINES, Denver, CO 02/2018 – 07/2018

Technical Writer II

Edited instructor manuals, flight manuals, and flight operations manuals to ensure converted style sheets and content re-use sections aligned within XML files and PDFs.

Verified XML/DITA issues.

Organized and led Jira meetings with training developers and publication writers.

Added troubleshooting information to Technical Writer’s Style Guide. Hank Hering 720-***-**** ***********@*******.*** Page 2 Professional Experience (continued)

MEDTRONIC, Louisville, CO 10/2014 – 08/2015

Senior Technical Writer

Guided documents through ECO process within Product Lifecycle Management System.

Photographed equipment and arranged images alongside step-by-step instructions.

Identified and fixed gaps in product procedures and standard operating procedures (SOPs). Key Accomplishments:

Supported field engineers by revising documentation for surgical image guidance and navigation equipment. Met with SMEs to gather updated information, took photos on-site at manufacturing facility, and developed technical bulletins and quick-reference guides to support primary documentation.

Enhanced tracking of document development and delivered final products to field engineers with more usable information by implementing documentation plans to better organize assembly. Education

METROPOLITAN STATE UNIVERSITY OF DENVER, Denver, CO Bachelor of Arts in Technical Communications, Technical Writing and Editing FRONT RANGE COMMUNITY COLLEGE, Westminster, CO

Associate of Applied Science, Electronics Technology FRONT RANGE COMMUNITY COLLEGE, Westminster, CO

Associate of Arts, Technical Writing and Editing

Technical Skills

Content Management Systems (MadCap Flare, SDL Trisoft, Vasont) Oxygen XML Maps XD XMetaL DITA XML Atlassian Jira Microsoft Office (Word, Excel, SharePoint, Teams)

Adobe Suite (Acrobat, FrameMaker, Photoshop, Illustrator)

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