Results-Driven Merchandising & Sales Leader

JORDANA RAINES

Stockbridge, GA ***** *************@*****.***

Results-driven professional with over 7 years of high-demand product merchandising experience and a robust background in sales management, customer service, and promotional strategies. Proven track record of increasing market share, driving sales growth, and building strong client relationships. Adept at orchestrating effective marketing initiatives, managing cross-functional teams, and delivering exceptional customer experiences. Aiming to leverage my expertise in market expansion, strategic planning, and client engagement to contribute to business growth and achieve key objectives.

CORE COMPETENCIES

Customer Service • Cost Reduction • Recruiting • Logistics • Training & Development Project Management • Data Analysis • Client Relations • Contract Negotiation Market Expansion • Sales Growth • CRM Management • Compliance & Audits • Problem Solving Promotional Strategies • Leadership Development • Systems Administration • Client Acquisition • Sales Forecasting • Change Management • Vendor Management • Risk Management • Strategic Marketing • Business Development • Data Reporting PROFESSIONAL WORK EXPERIENCE

Publix Super Markets- Vinings, GA

Grocery Manager September 2022 – Present

• Orchestrated promotional strategies that boosted monthly sales by over 10% across perishable goods, leveraging dynamic pricing models and targeted marketing initiatives.

• Implement a customer loyalty program that increased repeat business, enhancing customer satisfaction and retention through personalized service and proactive issue resolution.

• Led cross-functional teams in executing market expansion plans, resulting in a 15% increase in market share within competitive retail environments, effectively positioning the company as a preferred shopping destination.

PepsiCo- Decatur, GA

Merchandiser (Frito Lay) August 2020 – September 2022

• Increased product visibility and sales by efficiently merchandising high-traffic display units for brands including Doritos and Classic Lays, leading to an over 10% boost in product sales.

• Streamlined inventory management by rotating products, removing defects, and maintaining shelf organization, resulting in a reduction in out-of-stock situations.

• Demonstrated adaptability and strong communication skills while assembling and disassembling temporary displays, contributing to successful promotional events, and maintaining brand standards. ACOSTA Sales and Marketing- Brea, CA

Retail Sales Representative (Dedicated Starbucks Team) May 2018 – August 2020

• Achieved and surpassed sales targets through strategic implementation of distribution, shelving, and merchandising initiatives in assigned territories, enhancing the visibility and accessibility of Starbucks products.

• Spearheaded successful coordination and execution of 10+ merchandising events annually, ensuring alignment with company policies and delivering superior brand presence in the marketplace. Jordana Raines *************@*****.***

• Established and maintained productive relationships with over 35 retail managers, leveraging proactive communication and personalized service to address client needs promptly and ensure high customer satisfaction levels.

Alliance Data Systems- Columbus, OH

Customer Service Representative June 2016 – April 2018

• Achieved a 15% increase in customer satisfaction scores by actively listening to client concerns, resolving issues efficiently, and ensuring a positive experience.

• Utilized problem-solving skills to navigate complex customer situations, resulting in an improvement in resolution time and successful outcomes.

• Collaborated with stores to drive a 10% increase in successful customer purchases by providing strategic support and personalized solutions.

Café Zydeco- Columbus, OH

Kitchen Manager, Menu Planner October 2006 – January 2013

• Developed and implemented strategic goals for a team of 17 staff, achieving an increase in team efficiency and productivity through clear objectives and performance incentives.

• Built and maintained strong relationships with a repeat clientele, resulting in a 15% increase in customer satisfaction ratings and repeat business through exceptional one-on-one service.

• Conducted comprehensive inventory management and cost control, leading to a reduction in food waste and a 12% decrease in monthly operational expenses. Key Bank Corporation, Cleveland, OH

Customer Service Representative (Teller) July 2004 – October 2006

• Consistently ranked in the top 10% nationally for exceeding sales and service goals, demonstrating exceptional customer relationship management and target achievement skills.

• Successfully adapted to and leveraged the latest computer systems, enhancing operational efficiency and process accuracy for customer transactions.

• Completed all weekly and monthly compliance audits with 100% accuracy, showcasing strong attention to detail and adherence to regulatory procedures. EDUCATION

• Concentration in Finance and Hospitality Management Columbus State Community College

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