Ambitious Customer Service Specialist for Cannabis Industry

Tianna Dunbar

*** ********** ***** · Hyde Park, MA 02136

617-***-**** · **************@*****.***

Objective

Dedicated and service-focused professional with a recent Green Path Training certification seeking a position in the cannabis industry. Passionate about holistic wellness, plant-based solutions, and delivering excellent customer experiences. Eager to contribute to a progressive dispensary team while continuing to grow my knowledge of cannabis products and regulations. Certification

Green Path Training – Core Curriculum for Cannabis Industry Middlesex Community College – Bedford, MA Completed April 2025 Covered topics: Cannabis law & compliance, customer experience, safe handling, and industry regulations.

Work Experience

Security Team – Gillette Stadium Collaboration

Boston College & Harvard University — Chestnut Hill & Cambridge, MA April 2024 – August 2024

● Maintained a safe and secure environment for large-scale events.

● Enforced compliance with rules and regulations, ensuring a smooth guest experience.

● Worked independently and as part of a team in high-pressure environments—key skills for regulated industries like cannabis.

Sweetgreen – Boston, MA

Cashier / Guest Experience Specialist · November 2017 – June 2018

● Delivered high-level customer service while maintaining food safety and cleanliness standards.

● Guided guests through menu offerings, dietary needs, and the company’s app—similar to educating customers on cannabis products.

● Maintained a clean, organized, and compliant front-of-house environment. Major Energy – Boston, MA

Customer Service Representative · June 2015 – September 2016

● Provided detailed information on services, cost comparisons, and usage efficiency— skills easily transferred to cannabis product knowledge and patient education.

● Handled customer concerns with care, professionalism, and attention to compliance. Footprints – Boston, MA

Retail Associate · January 2014 – June 2015

● Restocked and organized inventory across retail locations.

● Maintained high standards of presentation and helped customers with product selection. Skills

● Cannabis retail fundamentals (product categories, compliance, customer care)

● Green Path Core Curriculum Certified – Cannabis Industry Essentials

● Excellent communication and customer service skills

● Detail-oriented and organized in compliance-driven environments

● Proficient in POS systems, Microsoft Office, and cannabis-friendly platforms

● Experience in high-volume, fast-paced service and retail environments References

Available upon request.

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