Student Support Specialist with Customer Focus

LAURA RIEBELING

Student Support

314-***-**** / **************@*****.*** / St. Louis, MO

PROFESSIONAL SUMMARY

Dedicated professional with over ten years of experience in improving customer service satisfaction and retention. Recognized for quick-thinking abilities and a strong capacity for effective collaboration in dynamic environments. Exceptional verbal and written communication skills, complemented by advanced computer proficiency, and attention to detail ensure seamless interactions with clients and team members. Eager to contribute to a role that offers increased responsibility and opportunities for professional growth. SKILLS

• Communication Skills • Basic HTML

• Conflict Resolution • Proficient in Microsoft Systems

• Creative Problem Solver • Customer Service

• Detail Oriented • Data Entry

• Multi- Tasking • Quick Learner

WORK HISTORY

Student Support – Colibri Group, St. Louis, MO May 2020 - May 2026 Managed student inquiries across various channels in a remote setting, consistently meeting company standards for responsiveness. Facilitated support for students pursuing real estate and insurance licenses, enhancing their educational experience. Oversaw the processing of refunds and re-enrollments, ensuring compliance with company policies and student requests.

Student Support for Colibri Group – Snelling Staffing, St. Louis, MO December 2019 - May 2020 Temporary agent for Colibri Group, See above

Production Worker – Pic the Gift, St. Louis, MO March 2019 - December 2019 Oversaw customer order fulfillment involving printing processes for blankets and flags. Evaluated and confirmed paperwork accuracy while managing item organization for shipping. Coordinated with team members on multiple concurrent projects. Managed inventory data entry for warehouse products. Mentored new employees in production line operations

Premium Retail Service – Keystone Staffing, Chesterfield, MO February 2019 - March 2019 Managed student inquiries across various channels in a remote setting, consistently meeting company standards for responsiveness. Facilitated support for students pursuing real estate and insurance licenses, enhancing their educational experience. Oversaw the processing of refunds and re-enrollments, ensuring compliance with company policies and student requests.

Product Promoter – Alenco, St. Louis, MO September 2018- February 2019 Managed appointment scheduling and fostered relationships with potential clients in person. Leveraged sales expertise to inform potential clients of offerings. Demonstrated in-depth understanding of products and installation processes for multiple home solutions.

Sales Associate– Target, St. Louis, MO November 2015- October 2018 Oversaw cross-training initiatives across multiple departments and managerial roles within front-end operations. Facilitated onboarding and training new hires on POS systems and return processes. Managed customer inquiries and requests with prompt and professional responses. Coordinated updates to customer orders, ensuring accuracy and timeliness throughout the process. Delivered exceptional customer service through in-person and telephone interactions. Addressed product questions with comprehensive knowledge of ongoing sales and store promotions. Resolved customer inquiries effectively, prioritizing empathy and timely responses. Sales Associate– J.C. Penney, St. Louis, MO July 2015- September 2015 Assisted customers in locating out-of-stock items based on requests. Provided product information using current knowledge of sales and promotions. Collaborated daily with sales, marketing, and administrative teams to enhance support.

EDUCATION

Bishop DuBourg High School Diploma – May 2014

Coursera Course - Foundations: Data, Data, Everywhere Certificate – May 2026 Coursera Course- Ask Questions To Make Data-Driven Decisions Certificate - June 2026 Code Academy - Learn HTML Certificate - May 2026

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