Customer-Focused Service Professional with 5+ Years Experience

CHRISTIANA O. CHIBUZO

Grand Prairie, *****, TX +1-214-***-****

********************@*****.***

https://www.linkedin.com/in/christiana-chibuzo-418335413/ SUMMARY

Customer-focused professional with 5+ years of experience across healthcare, staffing, and property management environments. Skilled in handling high-volume communications, resolving complaints, and coordinating services while maintaining accurate, compliant records. Proven ability to improve client satisfaction through strong communication, empathy, and crossfunctional collaboration. Proficient in CRM systems, scheduling, and multitasking in fastpaced settings.

SKILLS

* Complaint resolution

* Scheduling

* Computer proficiency

* Client relations

* Tracking complaints * Retail store support

* Call center experience

* Exchange coordination

* CRM system proficiency

* Empathy

* Active Listening

* Great communication

WORK EXPERIENCE

Customer Service Representative -Prestonwood Home Healthcare, Two Hearts; HHC, Education Center, Grand Prairie November 2021 – Present * Handled customer requests for services. * Answer calls; assist patients, families, and referral sources.

* Maintain accurate records (HIPAA-compliant) under Health Insurance Portability and Accountability Act

* Coordinated with internal departments to meet objectives.

* Schedule and coordinate caregiver visits

* Improved client satisfaction through team collaboration. Customer Support Rep. Randstad Staffing March 2020 – October 2021

* Handle inbound/outbound calls, emails, and chats

* Assist customers or clients with inquiries, orders, or account issues

* Document interactions and update records in company systems

* Maintain service quality and meet performance metrics

* Provide information about services, processes, or policies

* Resolve complaints or escalate complex issues

Client Relations Representative

Oaks on the Ridge Apartments Princeton June 2018 – March 2020

* Serve as the primary contact for residents and prospects (calls, emails, in-person)

* Assist with leasing inquiries, applications, and move-ins/move-outs

* Address resident concerns, maintenance requests, and complaints

* Maintain accurate tenant records and lease documentation

* Support rent collection, payment inquiries, and notices

* Ensure high resident satisfaction and retention

EDUCATION

Texas Woman’s University 2019 – 2021

B.A., Finance, Minor in Business Administration Denton Collin College, Associate of Science 2014 – 2016 Plano Lewisville High School, High School Diploma 2012 – 05/2013 LANGUAGES English (Native)

CERTIFICATES Certified Financial Planner (CFP)

Contact this candidate