Remote Customer Support Contractor Experienced Ops & Client

DAVID RANDLEMAN

408-***-**** *************@*****.*** Austin, TX linkedin.com/in/david-randleman/ PROFESSIONAL SUMMARY

Customer-focused and dependable operations professional with experience supporting customers, managing day-to- day business operations, coordinating schedules, resolving service issues, and maintaining strong client relationships. Skilled in remote communication, customer support, onboarding, training, administrative coordination, and working independently in fast-paced environments. Proficient with computers, CRM systems, Google Workspace, and learning new software platforms quickly. Recognized for professional communication, problem-solving, organization, accountability, and delivering positive customer experiences across service, hospitality, transportation, real estate, and business operations environments.

CORE COMPETENCIES

Operations Management Business Development B2B Sales Account Management Property Management Team Leadership Hiring & Onboarding Staff Training Workforce Scheduling Multi-Site Operations Client Relations Customer Experience Vendor Management Budgeting Sales Prospecting Salesforce CRM Google Workspace Process Improvement Quality Control Inventory Management Contract Negotiation Leasing Tenant Relations Project Management

PROFESSIONAL EXPERIENCE

Founder & Operations Manager Sep 2024 - Present

All Wheel Shine, Austin, TX

Founded and manage a customer-focused mobile service business supporting commercial properties, office complexes, property managers, and corporate clients through professional service delivery and responsive communication.

Serve as the primary point of contact for customer inquiries, service requests, scheduling needs, and issue resolution while maintaining strong client relationships.

Coordinate daily scheduling, service logistics, inventory management, equipment readiness, purchasing activities, and operational support functions.

Provide professional customer support through phone, email, and in-person communication to ensure service quality and client satisfaction.

Manage customer accounts, service agreements, follow-up communications, and recurring service schedules to support long-term client retention.

Recruit, interview, onboard, train, schedule, and supervise employees while maintaining service standards and operational consistency.

Create onboarding materials, operating procedures, training resources, and customer service workflows to support efficient operations.

Work independently to manage multiple priorities, maintain accurate records, and deliver dependable service in a fast- paced environment.

Real Estate Investor & Property Manager May 2018 - Present Self-Employed

Manage a portfolio of residential rental properties while serving as the primary contact for tenants, vendors, and service providers.

Respond to tenant inquiries, coordinate maintenance requests, resolve customer concerns, and ensure timely communication.

Maintain detailed records, schedules, lease documentation, invoices, and property-related administrative tasks.

Coordinate vendor services, maintenance activities, inspections, and project timelines while ensuring quality service delivery.

Utilize computer systems, online platforms, and business applications to manage operations and customer communications.

Work independently to prioritize responsibilities, solve problems, and maintain high levels of customer satisfaction. Owner & Fleet Operations Manager Jan 2022 - Mar 2025 Rosen Wayne Fleet LLC, Austin, TX

Managed daily operations for a fleet of vehicles while supporting customer reservations, account inquiries, and service- related requests.

Coordinated scheduling, vehicle readiness, maintenance activities, inspections, and operational support functions.

Provided customer assistance through phone, email, and online communication channels to address questions and resolve issues.

Maintained accurate records related to reservations, expenses, service activities, and operational performance.

Hired, trained, scheduled, and supervised staff while promoting dependable service and customer-focused support. Spa Attendant / Food & Beverage Server Sep 2020 - May 2024 Omni Barton Creek Resort & Spa, Austin, TX

Delivered exceptional customer service to guests in a luxury hospitality environment while maintaining professional communication.

Responded to guest requests, resolved service concerns, and ensured a positive customer experience throughout each visit.

Supported daily operations including inventory management, facility readiness, organization, and service coordination.

Trained and onboarded new employees on customer service expectations, operational procedures, and service standards.

Maintained a clean, organized, and welcoming environment while supporting guest satisfaction and operational excellence.

Sales Development Representative Sep 2018 - Dec 2019 EBQuickstart, Austin, TX

Provided professional customer and client communication through phone, email, LinkedIn, and CRM platforms.

Handled high-volume outbound and inbound interactions while maintaining accurate records and activity tracking.

Used Salesforce CRM and Google Workspace to document communications, manage customer information, and support daily operations.

Scheduled meetings, coordinated follow-up activities, and responded to client inquiries in a timely manner.

Demonstrated strong computer proficiency and quickly adapted to new systems, tools, and client requirements.

Worked independently while managing priorities, meeting deadlines, and delivering consistent customer-focused support. Earlier Career Experience

Third Grade Teacher Aug 2016 - June 2018

Weibel Elementary School, Fremont, CA

Led classrooms of approximately 28 students, developed lesson plans and instructional materials, managed classroom procedures, and communicated regularly with parents and guardians.

Led grade-level intervention groups and collaborated with teachers and administrators on curriculum, behavior systems, and student development.

First & Second Grade English Teacher Oct 2015 - Mar 2016 Paramin Elementary School, Udon Thani, Thailand

Taught English language learners, adapted instructional materials, assessed student progress, and used SDAIE, modeling, and contextual teaching strategies

Summer Camp Manager & Lifeguard June 2011 – Aug 2016 (Seasonal) Almaden Valley Athletic Club, San Jose, CA

Managed daily camp operations, supervised staff and participants, trained seasonal employees, communicated with parents and club members, and ensured safety compliance and service quality. TOOLS & BUSINESS SKILLS

Salesforce CRM Google Workspace LinkedIn Prospecting B2B Cold Outreach Proposal Development Account Management Budgeting Payroll Coordination Vendor Coordination Inventory Control Lease Administration Team Training SOP Development.

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