Remote Inside Sales Professional with 10 Years Experience

SAM OLIVARES

512-***-**** *****@******.*** Austin, TX 78728

SUMMARY

High-energy, metrics-driven Sales Professional and Full Stack Developer with 10 years of experience in high-volume inbound/outbound environments. Proven track record of navigating demanding 8-hour phone shifts, executing up to 200 daily dials, overcoming complex objections, and closing deals on short sales cycles. Adept at building immediate rapport with diverse prospects, including small-to-medium business (SMB) owners, and leveraging a consultative selling approach to maximize revenue. Exceptionally resilient, competitive, and technically proficient in cybersecurity principles, Full Stack development, CRM systems (Salesforce), and the Linux terminal. Driven by a long-term career objective to leverage a foundation in computer science to pursue a Master’s degree specializing in AI Automation and Machine Learning. Fully bilingual (English/Spanish) and equipped with a dedicated, hardwired home office setup optimized for remote productivity.

CORE COMPETENCIES

● Sales & Account Acquisition: High-Volume Cold Calling (150–200+ dials/day), Consultative & Solution Selling, Short-Cycle Closing, Lead Conversion, Upselling

● Relationship Management: SMB Prospecting, Objection Handling, Advanced De-escalation, Customer Retention & Loyalty

● Technical & Workflow Mastery: Full Stack Development, Cybersecurity Proficiency, Salesforce CRM, Pipeline Management, Data Integrity, Linux OS (Terminal/Command Line Navigation), Windows OS

● Bilingual Fluency: Professional proficiency in English and Spanish PROFESSIONAL EXPERIENCE

Inside Sales & Retention Representative Endurance Warranty Services September 2023 – Present

● Actively engaged with existing customers expressing a desire to cancel their extended auto warranty to protect account revenue and maximize business retention.

● Reminded clients of the specific coverage benefits, peace of mind, and financial protection their Vehicle Service Contract (VSC) provides.

● Utilized superb listening skills and problem-solving strategies to identify and resolve the root causes of customer frustration, including pricing and coverage misunderstandings.

● Pinpointed viable payment plans, adjusted coverage tiers, and negotiated tailored contract solutions to ensure customers remained protected against vehicle repair costs.

● Clearly explained complex vehicle service contracts, policy structures, and the long-term financial risks associated with dropping asset coverage.

● Navigated CRM software (Salesforce) and multiple digital communication platforms simultaneously with high speed, accuracy, and data integrity.

● Maintained a bright, energetic, and highly persuasive mindset focused on achieving strict daily and weekly retention targets while de-escalating frustrated callers. Retention Specialist Just Energy Inc. – Houston, TX (Remote) March 2022 – September 2023

● Executed high-volume outbound retention and sales calls, leveraging creative, solution-based selling to salvage at-risk accounts.

● Monitored customer feedback and tracked real-time interaction metrics via CRM software to optimize close rates and hit weekly targets.

● Negotiated service contracts and pricing structures to achieve win-win outcomes, protecting company revenue while maximizing client satisfaction.

● Collaborated with cross-functional teams to identify competitive market trends and implement targeted promotional campaigns.

Customer Loyalty Specialist AT&T Inc. – San Antonio, TX April 2021 – March 2022

● Managed a multi-queue environment (sales, retention, billing, tech support), maintaining a strict 30% or lower disconnection rate through mastery of the full sales cycle.

● Consistently ranked as a top-tier producer, achieving extraordinary quota performance: 108.96% target attainment in Q2, 110.36% in Q3, and 121.73% in Q4 2021.

● Evaluated customer needs quickly to cross-sell and upsell complementary mobile and digital services.

Retention Specialist Charter Communications Inc. (Spectrum) – Austin, TX June 2016 – December 2020

● Maintained a top-tier ranking among sales and retention agents month-over-month by executing elite active listening and objection-handling techniques.

● Smashed mobile line sales goals, driving a 5.2% conversion rate on the general monthly call stream against a corporate team objective of 3.2%.

● Exceeded rigorous call center metrics including Average Handle Time (AHT), First Call Resolution (FCR), Quality Assurance, and Monthly Recurring Revenue (MRR).

● Mentored and coached incoming sales classes on effective closing strategies and call stream navigation.

Sales Representative GEICO Insurance – Round Rock, TX December 2015 – June 2016

● Managed full-cycle prospecting, lead generation, and appointment scheduling to build a highly active pipeline.

● Generated high-volume revenue by closing 50+ auto policies and 15+ life insurance policies per month.

● Effectively neutralized competitor pricing objections to retain at-risk policyholders looking to churn.

Inbound Sales Representative State Farm – Austin, TX November 2014 – December 2015

● Driven to succeed in a high-activity environment, executing 60 to 120 cold and warm calls per day to convert leads into active policies.

● Recognized for an elite competitive drive, ranking in the Top 5% center-wide (out of 400 agents) and the Top 10% nationally (out of 1,650 agents). EDUCATION AND TRAINING

● Candidate for Associate of Science (A.S.) in Computer Science – Austin Community College, Austin, TX Current Enrollment

Coursework focused on Full Stack development, active cybersecurity standards, and Linux systems architecture; preparing for long-term specialization/Master's goals in AI Automation and Machine Learning.

● GED – Pflugerville High School, Pflugerville, TX

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