Operations & Program Management Professional
Resume:
Gwendolyn Hagins *** Radio Court
Eustis, FL. ****6
***************@*****.***
EXPERIENCE
Lifestream Behavioral Center, Leesburg — Residential Manager II APR 2023-Mar 2026
● Oversee daily program operations ensured compliance standards
● Lead and manage staff to ensure high performance
● Managed budgets and allocate resources efficiently
● Supported resident engagement and program success
● Maintained stakeholder and community relationships
● Approve invoices and purchase orders
● Assist with financial planning and cost control
● Managed security procedures and incident reporting
● Maintain accurate records, reports, and documentation
● Support conflict resolution between residents and staff Lifestream Behavioral Center, Leesburg — Program Services Manager
JAN 2010-APR 2023
● Assist in developing program goals and long-term strategies
● Identify opportunities for program growth and improvement
● Analyze data and prepare performance reports
● Monitor service quality and safety standards
● Ensure compliance with organizational policies, licensing requirements, and regulations
● Prepare and manage program budgets
● Monitor expenditures and approve purchases
● Address client concerns and resolve service-related issues
● Provide leadership, coaching, and performance feedback
● Recruit, train, supervise, and evaluate program staff United Southern Bank, Eustis — Teller
FEB 2001-JAN 2010
● Process deposits, withdrawals, transfers, and loan payments
● Cash checks and issue money orders or cashier’s checks
● Balance cash drawers and maintain accurate transaction records
● Greet customers and respond to banking inquiries
● Assist customers with account related questions
● Resolve basic customer issues or refer complex matters to supervisors
● Count cash accurately and efficiently
● Detect counterfeit currency and fraudulent transactions
● Identify customer needs and recommend appropriate bank products EDUCATION
Everest, Orlando — Criminal Justice, BS
MONTH 20XX - MONTH 20XX
SKILLS
Customer service
Active listening
Problem-solving
Multitasking
Time management
Telephone etiquette
Complaint handling
Data entry
Cash handling
Account management
Fraud prevention
Microsoft word
Microsoft excel
Microsoft outlook
Dependability
Adaptability
Organization
Leadership
Fast learner
Work ethic
Professionalism
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