Customer-Service Professional with Insurance & Travel Focus
Resume:
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Résumé
Lily Inman
Hazelwood, MO 63042
**********@*****.***
Professional Summary
Customer-focused professional with experience in insurance services, travel planning, and hospitality. Skilled in handling payments, assisting customers with policy changes, and providing efficient, friendly service. Licensed in multiple states for personal lines insurance and experienced in managing high-volume customer interactions.
Experience
Branch Member Specialist
AAA – Florissant, MO
August 2023 – Present
Process payments and manage daily cash and check deposits with accuracy Assist customers with auto and home insurance policy changes and inquiries Provide solutions to membership concerns and account questions Maintain knowledge of personal lines insurance; licensed in 7 states Book travel arrangements including hotels, car rentals, and vacation packages (e.g., Disney, Universal Studios, Grand Canyon Railway)
Handle high-volume phone calls and emails with strong customer service Promote credit card services and assist with identity protection services Provide route planning and travel guidance for customers Server / Host
The Brick Oven – St. Peters, MO
February 2020 – January 2022
Provided customer service in a fast-paced restaurant environment Took and processed customer orders using POS systems Assisted with food preparation and kitchen support as needed Managed seating and guest flow to maintain efficient service Skills
Customer Service & Communication
Personal Lines Insurance (Licensed in 7 States)
Payment Processing & Cash Handling
Insurance Policy Changes & Account Support
Travel Planning & Booking
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Phone & Email Communication
Problem Solving & Conflict Resolution
Reception & Administrative Support
Education
Hazelwood West High School – Hazelwood, MO
Graduated: June 2023
Honors: U.S. History
Activities: Technical Crew for School Plays
References
Available upon request
Contact this candidate