Detail-Oriented Laboratory Assistant and Customer Service Professional

GWENDOLYN J.A. DOOLEY H: 313-***-****

**********@*****.*** ALT: 313-***-****

PROFESSIONAL SUMMARY

Excellent attention to detail. With a confident manner, excellent communication and time management skills. I provide significant value, in terms of reliability and integrity, to any company where my skills as a Laboratory Assistant and Customer Service Representative can be utilized to the fullest potential.

CORE COMPETENCIES

Data Entry

Medical Terminology

Microbiology Processing

Typing 50 wpm

Phlebotomy

Cytology Processing

Client Relationships

Microsoft Office Suite

PROFESSIONAL EXPERIENCE

Detroit Medical Center, Detroit, MI 09/2009 – 03/2011

Laboratory Assistant / Phlebotomist

Phlebotomy duties, Data Entry, reference specimen’s utilization, client service insurance billing, processing laboratory specimens from various client sites.

Botsford Hospital, Farmington Hills, MI 08/2004 – 01/2007

Laboratory Assistant / Phlebotomist

Client Specialist, Processed laboratory specimens from various clinics sites including the emergency department, data entry, reference specimen’s utilization, phlebotomy and insurance medical billing.

Hospital Consolidated Laboratory, Southfield, MI 06/2000 – 06/2003

Laboratory Assistant / Technical Support

Processed laboratory specimens, phlebotomy, reference laboratory utilization, data entry and client service, utilization of the Tecan Instrument.

Travelers Insurance Group, Southfield, MI 12/1997 – 06/2000

Medical Claims Support Specialist

Scheduling doctor appointments and contacting and updating medical information on injured workers, typing medical reports on injured workers, data entry, nurse billing, customer service and filing medical reports and faxing medical information

Oakwood Hospital, Dearborn, MI 01/1995 – 02/1997

Ward Secretary

Transcribing doctor’s medical orders, scheduling appointments within the hospital, making patient medical chart, and ordering various test for patient, entering medical data on patients into computer, ordering supplies for various units of the hospital, (medical units, ICU, Psychology Unit).

EDUCATION

Associates, Health Science Major

Colorado Technical University, ONLINE (2015-Present)

Associates, Criminal Justice Major

American Intercontinental University ONLINE (2009-2013)

Certificate of completion, Phlebotomy Major

Marygrove College, Detroit MI (09/2003-12/2003)

Medical Assistant Major

Ross Medical Education Center, Detroit MI (09/198*-**-****)

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