Versatile Customer-Focused Professional with Leadership Experience

Janice K. McFate

Objectives:

I am seeking a position in a fast-paced people-oriented atmosphere. I am a very detail oriented, precise, organized, enthusiastic, team player who works well under pressure, in a group or independently and can easily adjust to changing priorities. People find me dependable, loyal, reliable and goal oriented.

Work Experience:

July 2018-November 2019 Customer Service Manager/Sales

Sprint Van Lines Jessup, MD

Customer Service Manager for a local moving company. Talk with customers regarding all aspects of their move. Address all concerns and/or complaints a customer has before and after their move. Assist customers with the claim process. Contact customers for storage payments and process storage payments. Process bi-weekly payroll for the company. Issue checks. Assist dispatch with pick-up and delivery updates for customers.

February 2018-June 2018 Sales Representative

AFLAC Winchester, VA

Outside Sales Representative. Make face to face contact with private business owners to set up a meeting to provide information on all the benefits of supplemental insurance and how it can enhance the business owners and employees’ lives in the event of an unforeseen circumstance. Make follow-up phone calls to potential clients. In put all client information into the database. Attend weekly team building meetings.

July 2016-October 2017 Customer Service Representative

Centro Global Solutions Winchester, VA

Inbound Call Center Customer Service Representative. Medco Health. Assist customers will fill in their diabetic testing supplies and/or lidocaine ointment. Update all pertinent patient information, answer all questions regarding the products. track orders, submit refill requests, advise patients on proper usage of products. Address any concerns from the patient. Adhere to strict HIPPA Guidelines.

April 2015-March 2016 Crew Member/ Customer Service

Handy Mart/Dunkin Donuts Winchester, VA

Overnight crew member. In charge of all the baking of products for the following business day, setting up the donut case with fresh product as well as taking count of all the previous day’s waste, brewing and setting up all tea and coffee. Taking care of all customer needs in store as well as the drive through. Solo person on overnight shift. All tasks are performed with time management skills as well as superb customer service. Multi-tasking is a must to ensure all tasks are completed for the morning business, as well as accurate accounting skills for money exchange.

April 2013-May 2014 Customer Service Representative

Lynx Services, LLC Ft. Myers, FL

Inbound Call Center. Allstate Insurance Company. Assist clients with submitting property and auto claims on their insurance policy. Setting up adjustors for the claim and setting up a body shop for an auto claim. Relaying all pertinent information to the client and answering all questions and/or concerns the client may have. Wheels, Inc. Assist fleet drivers with

all their needs pertaining to their vehicle. Set up maintenance, repairs, rental vehicles, and towing. Take collision/incident reports if vehicle is involved in an accident, set up body shop and tow/rental if needed. Set up purchase orders from vendors for payment of vehicle maintenance or repairs. Take care of all driver’s needs questions/concerns.

Education:

1981-1985 Walt Whitman High School Bethesda, MD

1985-1987 Montgomery College Rockville, MD

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