Senior Quality Assurance and Strategy Consultant

PEPPER SCHENNE

********@*****.*** 425-***-**** Hernando, FL 34442

Summary

Dynamic Principal Consultant at Infosys Ltd. with a proven track record in strategic planning and quality assurance. Expert in data analysis and client relationship management, driving operational efficiency and implementing impactful process improvements. Adept at fostering collaboration across teams to achieve project goals and enhance performance metrics.

Skills

Project management

Data analysis

Quality assurance

Regulatory compliance

Change management

Risk management

Strategic planning

Client relationship management

Assessments

Budget management

Client requirements assessment

Process improvement

Experience

Principal Consultant Infosys Ltd. - Hernando, Florida 07/2011 - 02/2025

Advised clients on how to best utilize resources to improve operational efficiency.

Facilitated communication between technical teams and management personnel.

Set specific goals for projects to measure progress and evaluate end results.

Gathered data from various sources to identify potential solutions for client problems.

Provided support throughout the entire life cycle of a project from inception through completion.

Assessed employees through on-site observation and interviews to determine strengths and weaknesses in work performance, methods, and team functions.

Implemented quality assurance standards in order to ensure that all deliverables meet customer requirements.

Assisted senior management in developing long-term plans and strategies for success.

Maintained positive working relationship with fellow staff and management.

Reviewed existing systems and procedures in order to make recommendations for improvements.

IT Quality Assurance Program Manager Nordstrom Inc. - Seattle, WA 04/1998 - 04/2010

Trained and mentored quality assurance staff, enhancing their skills and knowledge in quality standards and best practices.

Collaborated with teams across the organization to develop solutions that meet customer requirements.

Coordinated with production and development teams to integrate quality assurance measures into all phases of product lifecycle.

Updated and maintained documentation related to quality assurance processes, procedures, and reports to ensure regulatory compliance.

Trained and mentored project leaders to drive culture change toward total quality mindset across production continuum.

Developed plans for corrective actions when necessary.

Implemented effective risk management strategies for potential problems.

Maintained up-to-date knowledge of industry trends and best practices in quality assurance.

Tracked performance indicators such as defect rates, cost savings, and cycle times for use in reporting progress toward goals.

Facilitated training sessions on topics related to quality assurance principles.

Established metrics and benchmarks to evaluate performance of processes against set standards.

Documented all changes made throughout the development process.

Managed company onboarding processes, interviewing, and selecting new quality assurance personnel.

Corporate Quality Assurance Manager Wall Data Inc - Kirkland, WA 03/1993 - 04/1998

Compiled data on quality issues and vulnerabilities and reported findings with suggestions for improvement.

Monitored production activities for conformance to established quality requirements.

Troubleshot product issues and fixed problems.

Developed and implemented quality assurance policies and procedures.

Identified needed resources and aligned with project milestones, deliverables, and prioritization for viable production planning.

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