Customer Service & Security Professional Resume

AQUENE GRIPPER

Washington, USA *****

******@*******.*** / +1-410-***-****

SUMMARY

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

SKILLS

• Customer service

• Detail orientation

• Problem solving

• Effective communication

EXPERIENCE

Security Officer / Securitas - Silver Spring, MD 01/2017 - Current

• Worked multiple sites from retail to secure private office buildings

• Greet all tenants/ visitors, assist with elevator access, assign guest badges to all vendors when needed etc. Security Officer / Allied Universal - Silver Spring, MD 10/2016 - 01/2017 Lobby security, greet tenants, provide elevator access, permit elevator access to authorized tenants, visitors, food delivery, usps, ups, fedex or amazon

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Security Officer / SECURPROS - Lanham, MD 03/2016 - 07/2016

• To stand post at entrances and exits, to act as a deterrent to shoplifters and greet customers Security Guard / CES - Silver Spring, MD 06/2014 - 10/2015 Patrol industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates

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Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises

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Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.

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• Alert police or fire departments in cases of emergency, such as fire or presence of unauthorized persons

• Circulate among visitors, patrons and employees to preserve order and protect property. Sales Associate / Sears - Silver Spring, Maryland 03/2012 - 08/2012 Greeted customers and determined their needs and wants. Discussed type, quality and number of merchandise required for purchase; Recommended merchandise based on individual requirements.

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• Advised customers on utilization and care of merchandise.

• Assisted customers with product selection and inquiries.

• Maintained store displays and organized merchandise effectively.

• Processed sales transactions accurately and efficiently. AG

Cashier/Bakery Assistant / Giant Food - Chevy Chase, MD 02/2009 - 06/2012 Duties were to greet customers, assist the bakery manager in packaging all bakery products, place bakery orders, decorated baked goods.

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• Utilized cash register to assist customers purchasing groceries on front end.

• Prepared baguettes, cookies, and bagels in response to customer orders. Cashier / Safeway 03/2007 - 10/2008

Duties were to greet customers, ring up items, thank customers by name, offer help with groceries, process refunds.

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Cashier / CVS 12/2005 - 04/2006

Duties were stocking shelves, maintaining clean work area, ringing up items, assisting customers with items when needed.

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CSR/Promoter / Domino's Pizza 12/2001 - 03/2004

Processed customer orders, managed cash transactions, prepared food items, maintained cleanliness of the store, and addressed customer issues.

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EDUCATION

High school or equivalent: Grade School 06/2003

Theodore Roosevelt Senior High School - Washington, DC

• High school diploma or GED

• Upper secondary education

CERTIFICATIONS

• Guard Card

• Driver's License

• CPR Certification

• Armed Security License

• Security Guard

• Basic First Aid certificate, Any valid issuer for CA

• SORA

• Class D Security

• First Aid Certification

ADDITIONAL INFORMATION - AUTHORIZED TO WORK

US for any employer

PERSONAL INFORMATION

Willing To Relocate: Anywhere

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