Customer Service Leader with 20+ Years Experience
Resume:
Donnie Deatherage
Kingwood, Texas
************@*****.***
Skills
Customer Service Supervisor with 20+ years of experience in multiple levels of service and
leadership. Proficient in department supervising, problem solving and handling many facets of
customer service. Seeking a customer service position with a company that will allow me to expand
on my skills in a new setting.
Experience
2014-2021
Home Depot - Department Supervisor
Efficiently managed department operations while handling customer service needs.
In charge of merchandising teams for sales events including holidays and Black Friday.
Tasked with supervising inventory needs.
Successfully handled multiple customer service needs in a fast paced environment.
Generated solutions to multiple problem solving situations as they arose, both on the
customer service level and employee level.
Maintained a positive attitude in high stress environments, including long hours and
overtime.
Upheld Covid-19 protocols throughout the pandemic.
1997-2012
Royal Finish - District Manager
Tasked with overseeing operations for Houston and surrounding areas.
Corresponded with apartment managers and homeowners.
Daily travel throughout the Houston area to multiple job sites.
Successfully oversaw daily operations, including customer service inquiries and quality
control.
Provided efficient training and mentoring to onboarding staff.
Skillfully remodeled countertops in countless homes, including kitchen and bathrooms.
Education
Associates Degree - Art Institute of Dallas 1990-1992
High School Diploma - graduated 1983
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