E-commerce Operations Leader and Founder

Abdul Ahad

E-commerce Operations

+91-912**-***** *********.*****@*****.*** linkedin.com/in/abdulahad678 Professional Summary

E-commerce Operations Manager and Entrepreneur with 5+ years of experience across Amazon Seller Central, eBay, and Shopify, managing multi-channel marketplace operations, end-to-end logistics, and P&L for national and international stores. Founded Jeveleir, a direct-to-consumer resin jewelry startup that crossed 500+ orders within its first year, managing marketing, distribution, team, and finances independently. Consistently recognized for operational efficiency, account health management, and cross-functional execution. Skills

E-commerce Platforms: Amazon Seller Central, eBay Marketplace, Shopify Operations and Logistics: Inventory Management, Order Fulfilment, Logistics Coordination, Courier Management, Shipment Tracking, Stock Planning, Distribution Management Marketplace Management: Product Listing Optimization, Account Health Management, Returns and RTO Handling, Marketplace Compliance

Marketing and Branding: Digital Marketing, Instagram Marketing, Paid Ads Management, Social Media Marketing, Brand Building, Customer Engagement

Business and Finance: P&L Management, Sales Reporting, Operational Performance Analysis, Team Coordination, Vendor Management

Tools: Microsoft Excel, Google Sheets, Shopify Dashboard, Shiprocket, Zoho Professional Experience

Jeveleir

Founder and Chief Executive Dec 2024 – Present India https://jeveleir.com instagram.com/jeveleir

Founded a direct-to-consumer handmade resin jewelry startup on Shopify, scaling from zero to 500+ orders within the first year through product development and multi-channel sales execution. Managed full P&L, controlling product costs, pricing, ad spend, and logistics expenses to sustain profitable margins across all SKUs from launch.

Ran Instagram paid ad campaigns and organic content strategy, reducing customer acquisition cost by 30% over 3 months and growing the brand page to an engaged buyer audience. Built end-to-end distribution and courier operations via Shiprocket, cutting average dispatch time to under 24 hours and achieving a 95%+ on-time delivery rate.

Led a 3-member production and fulfilment team, managing daily task allocation, quality checks, and packaging workflows to fulfil orders at peak volume without errors. Consortium Gifts

E-commerce and Operations Assistant Aug 2022 – Dec 2024 India Managed end-to-end operations for 10+ national and international Shopify stores, overseeing product listings, inventory updates, pricing, and order processing at scale. Coordinated logistics and courier management across all storefronts, improving order fulfillment accuracy by 20% and reducing RTO incidents through proactive tracking. Handled customer support operations including returns, escalations, and post-order queries across 10+ stores, keeping average resolution time under 24 hours.

Prepared weekly and monthly sales and operational performance reports, surfacing trends that led to a 15% reduction in stock-out incidents across key product lines. Received the Best Performance of the Month Award twice for measurable improvements in operational efficiency and fulfillment accuracy.

Inubaan LLP

Amazon and eBay Account Manager Jan 2021 – Jul 2022 Remote Managed Amazon Seller Central and eBay marketplace accounts end-to-end, driving consistent sales growth through listing optimization, competitive pricing, and inventory control. Maintained account health metrics above platform benchmarks, achieving zero suspensions throughout the engagement by proactively resolving policy flags.

Handled returns, disputes, and RTO management, recovering an estimated 18% of return-related losses through timely resolution and courier coordination.

Produced weekly and monthly sales performance reports that reduced overstock by 12% and improved sell- through rates by aligning procurement with demand trends. Education

Master of Business Administration (MBA)

Babu Banarasi Das University Marketing and International Business Dec 2024 – June 2026 Bachelor of Business Administration (BBA)

Integral University India 2018 – 2021