Customer Service,Quality Control Supervisor & Professional

James Jordan

Miami, FL ***** +1-786-***-**** **********@*****.***

Professional Summary

Efficient and skilled Quality Control Supervisor and Forklift Operator with 15+ years of experience in Manufacturing,

Industrial and Food Service industries. Proven expertise in operating forklifts and heavy machinery, managing quality

control processes, and training employees. Certified Forklift Operator with a strong focus on safety and operational

efficiency, successfully handling loads over 16,000 lbs. Committed to enhancing productivity and ensuring compliance

with safety standards.

Willing to relocate: Anywhere

Work Experience

Cook/Prep

Wizdom Walkz Miami Gardens, FL

April 2017 to Present

Assure line is running according to procedures, train, cook, prep, customer service, test temps on food to assure food

safety, assure food is handled safely.

Associate

Walmart Miami, FL

August 2019 to June 2021

Stock floor, stock backroom, unload, tc scanner, electric pallet jack, fork lift, inventory

Customer Service

Advance auto Miami, FL

August 2018 to January 2020

Report invoices, Resolve customer complaints via phone, email, mail, or social media.

Use telephones to reach out to customers and verify account information.

Greet customers warmly and ascertain problem or reason for calling.

Cancel or upgrade accounts.

Assist with placement of orders, refunds, or exchanges.

Quality Control Supervisor_ Forklift Operator

PTE Strand Systems Int'l Inc. Hialeah, FL

June 2012 to October 2016

Steel fabrication, Stud weld, Stick weld, repairs stud rails. Operate fork lift controlling 16,000+lbs. Trained employees

(Plant Supervisor) to operate different machinery. I was a certified Shipping Coordinator and became a Quality Control

Specialists. Machine Operator, Equipment Operator, Forklift a plus! RIGGER

Education

Business Management (Undergrad)

Miami Dade College Miami, FL

January 2023 to Present

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