Relationship-Centric Client Experience Leader

TEDESSA DOFF

North Kingstown, RI

401-***-**** *******@******.***

Client Relationship Client Experience

Relationship-centered professional with deep experience supporting high net worth individuals, executives, investors, and mission driven organizations. Known for discretion, emotional intelligence, and the ability to guide people. Brings a calm, human approach to client experience, partnership development, and long term relationship management Professional Experience

Director of Holistic Services & Life Coach

Herren Wellness Center Seekonk, MA September 2025 – Present

● Lead and deliver relationship-centered programming within a high-end, private-pay residential treatment environment, supporting individuals during major life, health, and financial transitions.

● Facilitate educational and experiential groups focused on emotional regulation, accountability, values-based decision-making, and long-term planning.

● Build trusted relationships with clients and families, helping them navigate uncertainty, risk, and high-stakes personal decisions with clarity and steadiness.

● Collaborate closely with clinical, medical, and case management teams, translating complex information into clear, actionable guidance for clients.

● Manage program logistics, scheduling, and client engagement while maintaining discretion, confidentiality, and a client centered experience. Clinician

Rhode Island Addiction Treatment Centers Warwick, RI April 2024 – September 2025

● Facilitated group sessions and recovery-focused programming for individuals with substance use and mental health challenges.

● Supported outreach, participant engagement, and continuity of care.

● Worked collaboratively within multidisciplinary treatment teams.

● Maintained accurate records and supported program coordination efforts. Owner & Founder

Ujjaya North Kingstown, RI 2017 – Present

● Founded and scaled a boutique jewelry and natural fragrance brand centered on mindful living, emotional well-being, and intentional client experience.

● Developed and maintained long-term wholesale and retail partnerships in 20+ locations, including nationally recognized wellness centers and retreat destinations.

● Built trust-based relationships with buyers, partners, and clients through consistent communication, reliability, and high-touch service.

● Managed all aspects of the business, including partnership development, customer engagement, product design and production, sourcing, pricing, marketing, website management, and social media.

Executive Assistant to Executive Director

The Silk Road Project with YoYo Ma Providence, RI June 2008 – January 2010

● Assisted the Executive Director with planning and execution of fundraising events and concerts nationwide.

● Coordinated logistics with musicians, vendors, and venues across multiple cities.

● Supported donor engagement, board relations, and organizational communications. Executive Assistant to Donald Opatrny

Greenwich, CT June 2005 – June 2008

● Served as trusted executive and personal assistant to a former Goldman Sachs Partner, providing high-level, discreet support across scheduling, communications, and special projects.

● Managed and maintained relationships with international artists, investment firms, museums, gallery owners, and architectural design teams, ensuring seamless coordination and exceptional client experience.

● Acted as a primary point of contact for internal and external stakeholders, valued for professionalism, responsiveness, and sound judgment. EDUCATION

Bachelor of Arts in Human Services

Elon University North Carolina 1993 – 1997

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