Motivated Shift Leader with Service Excellence

Ingrid Skogen

701-***-**** **************@*****.*** Moorhead, MN 56560

SUMMARY

Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs. Goal oriented, organized and hard working problem solver. Very positive personality.

Resourceful Shift Leader known for high productivity and efficient task completion. Skilled in team leadership, time management, and conflict resolution. Excel in communication, adaptability, and problem-solving to ensure smooth operations and team harmony. SKILLS

• Customer service • Point-of-sale systems

• Food safety compliance • Team leadership

• Order accuracy • Customer relationship management

• Inventory management • Retail operations

• Effective communication • Problem solving

• Time management • Critical thinking

• Creative lesson planning • Inventory counts

• Daily workflows • Assigning work

• Shift paperwork completion • Flexible schedule

• Conflict resolution • Role modeling

• Problem-solving • Organized

• Creative problem solving • Quality control

• Exceptional customer service • Guest relations management

• Memory retention

EXPERIENCE

Server, Paradiso, January 2025-Current

Fargo, North Dakota

• Provided exceptional customer service in fast-paced dining environment.

• Collaborated with kitchen staff to ensure timely meal delivery.

• Managed customer orders using point-of-sale system effectively.

• Maintained cleanliness and organization of dining area throughout shifts.

• Assisted in resolving customer complaints with professionalism and empathy.

• Ensured compliance with health and safety regulations during service.

• Created a welcoming atmosphere to enhance guest dining experience.

• Provided excellent customer service to ensure satisfaction.

• Performed opening and closing duties such as setting up the dining area, restocking supplies.

• Provided exceptional service to high volume of daily customers.

• Took orders from customers accurately and in a timely manner. Handled money transactions accurately while following company procedures for handling cash payments.

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• Operated POS terminals to input orders, split bills, and calculate totals.

• Greeted customers, answered questions, and recommended specials to increase profits.

• Displayed enthusiasm and knowledge about restaurant's menu and products.

• Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.

• Communicated effectively with kitchen staff regarding customer allergies or special requests.

• Delivered food orders promptly and courteously.

• Cleaned tables and chairs to prepare dining area for next customers. Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.

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Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.

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• Followed health safety guidelines when preparing and serving food products.

• Checked food before serving it to customers.

• Greeted guests and provided menus.

• Promoted desserts, appetizers, and specialty drinks to optimize sales.

• Stayed informed about daily specials, new menu items, promotions.

• Addressed complaints to kitchen staff and served replacement items. Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.

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Explained menu options to guests, offered suggestions and took orders for food and beverages.

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• Informed customers of daily specials and signature menu items.

• Prepared checks, itemizing total meal costs and taxes. Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.

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Dance Instructor, Moorhead Public Schools, October 2022-Current Moorhead, MN

• Designed engaging dance curriculum for diverse student groups.

• Instructed students in various dance styles and techniques.

• Collaborated with colleagues to enhance program offerings and student experiences.

• Assessed student progress and provided constructive feedback regularly.

• Created a safe environment where students can learn without fear of criticism or judgment.

• Demonstrated proper technique while teaching new movements or steps.

• Motivated students by providing positive reinforcement when appropriate.

• Planned special events such as recitals or competitions to showcase student work.

• Provided individual feedback on student performance to help them improve their skills.

• Created choreography routines for soloists and groups based on specific themes or stories.

• Selected appropriate music for classes based on genre, speed and skill level required.

• Organized and monitored rehearsals to ensure the quality of performances.

• Taught a variety of techniques including stretching, leaps, turns and jumps. Collaborated with other instructors to develop lessons plans that meet the needs of each student's level of ability.

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• Adapted teaching methods to accommodate different learning styles and abilities.

• Planned choreography for group performances and recitals.

• Maintained effective working relationships with staff members, students and parents. Interacted effectively by email, phone and in person with students, parents and staff members.

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Shift Leader, Dairy Queen, March 2018-Current

Moorhead, MN

• Supervised daily operations to ensure smooth service at the restaurant.

• Trained new staff on customer service standards and food preparation procedures. Kept up with ingredients and inventory to know when we needed to make more for the products.

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• When the owners are out of town I am able to be in charge and run the store smoothly.

• Cooked hot food

• Prepared toppings

• Preparing ice cream treats

• Maintained cleanliness and organization of work areas for safety compliance.

• Monitored food safety practices to adhere to health regulations consistently.

• Assisted in training new employees on shift operations. Verified that cash drawers contained correct amounts of money during opening and closing shifts.

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• Resolved customer complaints promptly and professionally.

• Supervised and led employees to maintain productivity and customer service levels. Provided exceptional customer service and maintained a positive attitude throughout the shift.

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• Maintained an organized work environment by delegating tasks to staff as needed.

• Checked orders for quality and completeness.

Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.

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• Delegated tasks to employees and monitored activities and task completion.

• Ensured staff was properly trained on all aspects of their job duties, including safety protocols.

• Resolved customer complaints promptly to maintain satisfaction and loyalty.

• Adhered to all health code regulations while preparing food items for customers.

• Evaluated employee performance, delivering individualized feedback and praise.

• Planned and managed resources to consistently meet production, quality, and cost goals.

• Resolved customer complaints promptly to maintain a high level of satisfaction. Nursery Teacher, United Church Of Christ In, August 2016-June 2025 Moorhead, MN

• Designed engaging lesson plans for diverse age groups and learning styles.

• Fostered a nurturing environment to encourage emotional and social development.

• Implemented classroom management techniques to maintain a positive learning atmosphere.

• Led storytelling sessions to enhance language development and creativity.

• Maintained accurate records of student attendance and behavior incidents. Provided a nurturing environment by establishing trusting relationships with students and their families.

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• Read stories aloud to engage children in language development activities. Developed and implemented creative activities to stimulate children's physical, social, emotional, and intellectual growth.

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• Created an inviting atmosphere where children felt comfortable expressing themselves.

• Assessed each child's individual needs and created personalized lesson plans accordingly.

• Planned engaging lessons that incorporated music, art projects, games.

• Attended professional development workshops related to early childhood education topics.

• Collaborated with colleagues to develop innovative teaching strategies and approaches.

• Maintained strict compliance with state health and safety standards. Communicated with children's parents and guardians about daily activities, behaviors and problems.

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• Introduced learning activities and imaginative play to teach children to explore.

• Sparked creativity and imagination by helping children discover new things each day. EDUCATION AND TRAINING

Moorhead High School, Moorhead MN May 2020

Some College (No Degree)

Nursing, North Dakota State University, Fargo ND

Some College (No Degree)

Nursing, Rasmussen University, Fargo ND

LANGUAGES

English:

Native/ Bilingual

Spanish:

Limited

CERTIFICATIONS

• Basic life support and AED certification- American Heart Association REFERENCES

References available upon request.

Contact this candidate