Energetic Customer-Focused Front Desk Associate

NATHALIE SILVERIO

WORK EXPERIENCE

Bank of America Winter Village

Guest Service - New York

October 2025- March 2026

Seasonal job, moved around indoors and out. Checking in customers and

their belongings. Handing out skates, picking them up and sanitizing them.

Communicating with customers in terms of rules, questions and concerns, time

management, etc. Helped with events in the polar lounge and customer care.

Custom Chef - Macy’s

Retail Sales- New York

October 2025 - February 2026

Operated POS system. Learned how to actually sell a product to the customer

with sales skills and communication. Assisted in tracking sales data, changing

promo codes, organizing the stock room and floor, etc. Kept a sefe environment

especially working with knives.

Columbia Community Partnership for Health

Receptionist - New York

July 2025- August 2025

Greeted and assisted patients/clients. Handled phone calls, emails, and

scheduling. Maintained records and completed data entry. Ensured

multitasking abilities by performing receptionist duties and client-facing

responsibilities. Coordinated with staff to provide accurate information and

form health benefits as well.

Cooperstown Dreams Park

Concessions Worker - New York

May 2024 - August 2024

Operated cash register at the stand. Assisted in inventory management by

stocking shelves, organizing merchandise, and tracking sales data. Worked in

various departments like the kitchen, guest services, and the retail shop.

Worked with team members to insure we met our goals by the end of the day.

Checked in guest, maintained a clean area, insured customer satisfaction.

Madison Boys and Girls Club

Front Desk - New York

Novemebr 2022 - April 2023

Managed receptionist duties including printing, call handling, and

communication. Watched the cameras to make sure everything was intact.

Helped with dismissal in an organized fashion, engaging with the parents in a

professional manner. Provided administrative support in a fast-paced

environment.

VOLUNTEER OR EXTRA

Everywhere Companion Care

Caregiving - New York

CONTACT

(929) 866- 4018

1373 Washington Ave, Bronx, NY

*********.***@*****.***

SKILLS

Communications Customer Service

Data Entry Office Management

Organizaton Social Skills

Detail-oriented Caregiving

Problem Solving Leadership

Multitasking

Administrative + Front Desk Support

LANGUAGES

e English - Fluent

¢ Spanish - Proficient

EDUCATION

Mohawk Valley CC

Aug 2023- May 2024

Lower Manhattan Arts Academy

Sep 2019- June 2023

Diploma

May 2026 - Present

Every few days out of the week would receive a case. I'd assist elders in appointment pick up and drop off. Communicating

with nurses, the company and the elders. Help at home with meals, getting ready, running errands, etc.

Lower Manhattan Arts Academy

Student Work Assistant - New York

September 2021 - June 2022

Helped the principle with projects including events, trip planning and program development. Assisted with paper work,

emails, scheduling meetings, proofreading, etc. Engaged with teachers to adress concerns and come up with solution.

Babysitter

Self Employed - New York

January 2019 - January 2021

Watch kids around 5 months - 13 years old. Organized and cleaned up. Helped with basic needs such as bathroom

necessities, meal prep and brushing teeth. Multitasking by engaging with the child while providing a safe environment.

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