Data Entry Clerk - Customer Service Specialist

Summary

Dedicated customer service professional with over 20 years of experience in high-volume enterprise software systems

Patient Coordinator 1

Linacre, Inc. March 2023 – August 2025

● Submitting claims for payment

● receiving conditions from BCBS on what is needed for Equipment

● Filing Recons and Appeals with Medical Documents from Doctor

● adjusting off Charges on claims if Insurance plan doesn’t have DME Coverage

● Reports for claims that have rejected to resubmit

● Calling Insurance companies and Patient for what is needed for Claims

● Contacting Doctors to get the most recent Medical Records for patient

Paint Associate and Customer Service Desk Representative

The Home Depot, Loganville, Ga June 2020 – December 2022

Mixing Paint, Matching Colors from other venders and small samples from Customers

Helping customer find products for their projects

Cashier, Self-Checkout, Returns and Customer service Desk

Setting up Orders for pick-up and delivery

Renting out the Home Depot Trucks, Carpet cleaners and Penske Trucks for customers

Ecommerce Shopper April 2013 – April 2020

Walmart, Snellville, Ga

●Shopper for online Grocery, Staging and dispenser for pickup orders

● Cashier, Customer Service Rep, Money Center and Self-Checkout

Customer Service Representative April 2016 – June 2018

HD Supply, Marietta, GA

Placing customer orders received by phone after confirming stock availability

Tracking customer orders upon request

Initiating Returns

Maintained a QA score of 100% for the last two years and earned top up-seller bonuses.

Sizing Specialist May 2015 – January 2016

50 Floors, Tucker, GA

Sizing floor plan drawings for Wood, Laminate, Carpet and Vinyl

Updating customer information in Unify

Processing check and credit card payments for daily deposits

Processing Wells Fargo loans for pending contracts

Supported the Sales Staff in order fulfillment

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