Sales Support and Client Relations Specialist

Steve Gutman

Hollywood, FL *****

347-***-**** - **************@*****.***

Professional Summary

Supported clients in resolving issues and enhancing satisfaction levels.,Facilitated successful sales processes by actively engaging with customers.,Assisted in building strong client relationships to foster loyalty.

Skills

• Decision making

• Customer inquiries

• Schedule management

• Closing sales

• Client relations

• Initial Contact (sales skills)

• Retail sales

• Jewelry sales

• Troubleshooting

• Dispute resolution

• Operational efficiency

• Customer assistance

• Google Workspace

• Workflow management

• Life safety training

• Team leadership

• Client service

• Call center skills

• Cash management

• Achieving sales targets

• Task prioritization

• High-end sales

• Safety regulations

• Professional communications

• Fire safety compliance

• B2B sales

• Phone communication

• Customer retention

• Hazard assessment

• Management

• Windows

• Client relations

• Fire code knowledge

• Outside sales

• Research

• Dropbox

• Load & unload

• Employee orientation

• Warehouse experience

• Telephone etiquette

• Processing cash transactions

• Email prospecting

• Objection handling

• Office experience

• Commercial driver's license

• MS Excel Dropbox

• MS Word Load Board Manager

• Adobe Acrobat Bilingual (Russian)

• Russian

• Native or Bilingual

• Phone call management

• Attention to detail

• Computer literacy

• Cross-functional collaboration

• Microsoft Outlook

• Fire system analysis

• Packaging

• Purchasing

• Stress management

• Presentation skills

• Exit sign inspection

• Organizational skills

• Load Board Manager

• Mechanical knowledge

• Creativity

• Basic math

• Client relations

• Fire suppression system inspection

• Time management

• Microsoft Excel

• Sports

• Customer inquiries

• Outbound sales

• Live chat

• Team leadership

• Microsoft Word

• Phone client interaction

• Prospecting

• Closing sales

• Microsoft Teams

• Appointment scheduling

• Lead qualification

• Cross-functional communication

• Writing skills

• Communication

• Grammar Experience

• Customer communication

• Customer patience

• Individual consumer customer service

• Driving

• Critical thinking

• Data entry

• Client assistance

• Front desk

• Negotiation skills

• Conducting sales calls

• Retail sales experience

• Interpersonal skills

• Retail math

• Adobe Acrobat

• Dependability

• Typing

• Negotiation skills

• Dealership experience

• Microsoft Office

• Fire extinguisher inspection

• Supervising experience

• Childcare experience

• Outbound sales

• Negotiation

• Computer operation

• Technical skills

• Order entry

• Customer returns handling

• Fire protection systems

• Fire alarm systems

• Fire suppression systems

Work Experience

09/2023 to 01/2025 Fire Safety Technician

A&J Fire Protection – Brooklyn, NY

Conducted fire extinguisher safety inspections for commercial and residential clients

•

Recommended additional fire safety equipment based on site needs and code requirements

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• Installed fire extinguishers and ensured proper placement for maximum safety

• Drove commercial van up to 2,000 miles per month throughout NYC tri-state area Minimized equipment downtime by performing preventive maintenance on fire extinguishers

•

• Supervised a team of 5 staff members to complete fire safety projects

• Enhanced client satisfaction through timely and efficient service delivery

• Utilized GPS systems (Waze, Google Maps) for efficient route planning 09/2021 to 03/2022 Fire Suppression Apprentice/Trainee A&B Fire Equipment – Pompano Beach, FL

Performed hood inspections for various fire suppression systems including sprinkler, gaseous, and foam

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• Cut pipes and handled tools and equipment safely and efficiently

• Drove commercial van for site visits and equipment delivery

• Distinguished between different fire suppression systems during inspections

• Assisted with proper installation and maintenance procedures 07/2019 to 05/2021 Fire Safety Technician

Total Fire Protection – Brooklyn, NY

Serviced commercial and residential sites across the Tri-State area to ensure code compliance

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Installed and inspected fire extinguishers, smoke detectors, exit lights, and fire hoses

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• Installed and replaced first aid kits and AED defibrillators

• Drove commercial van with over 10,000 miles of experience in the Tri-State area 06/2018 to 10/2018 Customer Care/Sales Representative Total Quality Logistics – Fort Lauderdale, FL

• Assisted head broker agents in a third-party logistics company

• Handled high volume of customer issues via phone, Skype, and email

• Managed new client intakes and set up new accounts Processed BOL (Bill of Lading), Lumper fees, TONU payments, and rate confirmations

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• Provided estimates and price negotiations to prospective clients

• Conducted damage control for missed delivery deadlines

• Established new relationships with prospects daily 04/2006 to 05/2018 Customer Service/Sales Consultant US Gold Buyers Enterprises – Fort Lauderdale, FL

• Upheld all aspects of customer service in a precious metal refinery company

• Conducted direct meetings with customers to assess value of merchandise sold

• Achieved average sales of ~$25,000 per month

• Handled customer payout offers and updated database for completed transactions

• Performed precious metal testing and processing

• Managed local and out-of-state sales calls

• Maintained excellent client relationships

04/2004 to 03/2006 Assistant Stock Trading

BMO Harris Nesbit – New York, NY

Assisted traders at the Over-the-Counter desk in a large multi-national brokerage company

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• Coordinated brokers' appointments and schedules

• Handled in- and outbound telephone calls between New York and Toronto

• Studied for Series 7 Exam to enhance industry knowledge Certifications and Licenses

• Fire Safety Certification - Present

• Driver's License - Present

• OSHA 30 - Present

• Series 7 - Present

• FIRE AND LIFE SAFETY DIRECTOR - October 2025

• Passenger Endorsement - October 2016 to July 2025 Education

12/1999 Associates Degree: Liberal Arts

Kingsborough Community College - Brooklyn, NY

Languages

Russian English

Multilingual Bilingual

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