Remote Customer Service & Account Management Professional

Montrel Carr

706-***-**** *********@*****.***

PROFESSIONAL SUMMARY

Dedicated Remote Customer Service Professional with extensive experience delivering Remote Customer Service Professional with experience in client support, account management, and retention across financial services, self-storage, and call center environments. Skilled in CRM systems, conflict resolution, compliance, and first-call resolution. Proven ability to enhance customer satisfaction, build client relationships, and drive customer loyalty through empathetic, solutions-focused service.

CORE COMPETENCIES

Remote Customer Support Account Management Client Retention CRM & Multi-System Navigation Conflict Resolution First-Call Resolution Compliance & Quality Assurance Data Entry Microsoft Office & QuickBooks Written & Verbal Communication Time Management

EXPERIENCE

Customer Service Representative

Primerica – Duluth, GA Dec 2023 – May 2026

Advise agents on commission eligibility, compliance, and application requirements

Verify documentation across four systems while providing high-volume phone support

Educate agents on required documentation to reduce rejections and callbacks

Sales Consultant

Champion Self Storage – Grayson, GA Mar 2022 – Dec 2023

Managed rentals, customer inquiries, insurance upselling, and payment processing

Conducted collections, maintained customer accounts, and resolved service issues remotely

Processed deposits and reconciled accounts accurately using QuickBooks

Customer Service Manager

Public Storage – Duluth, GA Feb 2020 – Mar 2022

Provided phone and email support for reservations, collections, and account concerns

Earned incentives for customer service excellence and positive customer reviews

Increased rentals and insurance sales through consultative customer support

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