Tech Support & Customer Success Specialist

MD Sufiyan Ibna Kabir Robin

● Phone: +880**********

● Email: *****************@*****.***

● Address: Road #1, House #27, Kalibari, Sabujbagh, Bashabo, Dhaka Summary

● A results-driven Technical Advisor with 4 years of experience providing exceptional customer service and technical support. Proven ability to quickly diagnose and resolve complex issues, ensuring customer satisfaction. Additionally, 1 year of experience as a Sales Specialist, demonstrating strong communication and persuasion skills to achieve sales goals. Passionate about exceeding customer expectations and contributing to organizational success.

Experience

Customer Support Specialist Transsion Holdings Dhaka October 5, 2025 – Present

Leading the Customer Support Department for EZ Jobs under Mobile Internet Department

Resolving issues within our app and collaborates with other department to ensure a smoother operations of the ventures via multiple channels

Creating SoP, customer retention data in the app and managing the department with the Head of Operations to ensure app credibility

Customer Support Specialist Augmedix LTD Dhaka February 21, 2025 – October 1, 2025

Act as the first point of contact between the stakeholders via chat and calls

● Troubleshooting technical issues with our products

● Address our clients' needs and interests based on the company protocols Technical Advisor IntouchCX 875 St James St, Winnipeg, MB R3G 0V9, Canada November 15, 2022 - July 23, 2024

● Resolved around 50 calls a day, consistently exceeding performance targets.

● Diagnosed and troubleshooted iOS and macOS issues, leading to high customer satisfaction scores (85-89%). Achieved top 5% in the team.

● Provided clear and concise explanations of technical solutions, ensuring customer understanding.

● Collaborated with team members to identify and address recurring technical issues. Sales Specialist TTEC Canada (Work from home for Verizon) October 15, 2021 - October 14, 2022

● Excelled in warm calling, building rapport with potential customers and effectively presenting product benefits.

● Utilized strong communication and closing skills to maximize sales opportunities. Education

● Diploma in Hotel and Hospitality Services Manitoba Institute of Trade and Technology 2022 - 2023

● CGPA: 3.98

Certifications

● Smart Choice Certificate

● Clean Right Certificate

● Food Handler Certificate

● First Aid Certificate

Languages

● Bengali (fluent)

● English (fluent)

● IELTS: 7.5

Skills

● Technical Skills: [Data entry, Microsoft Office, Software and hardware troubleshooting, software proficiency, hardware knowledge, Zendesk, Salesforce

● Soft Skills: Great communication, Time management, Organized, Quick and efficient, Empathy, Thinking out of the box, patience, Fast typing, Leadership, problem-solving, Quick learner, Eager to learn new skills.

References

● Mikko Villaflor Team Lead

IntouchCX

Email: *****.*********@************.***

● Brianna Mohron

Operation Manager

IntouchCX

Email: *******.******@************.***

● Oliur Rahman Manager

Augmedix LTD

Email: *****.******@********.***

Contact this candidate