Professional Services Assistant with Customer Focus

Shania Jackson

*** ******* **. ******, ** 601-***-**** ****************@*****.***

High School

Business Management – Associates degree

Holmes Community College Ridgeland, Ms.

Major – Business Management December of 2024

WORK EXPERIENCE

Shift Lead from April 2024 – October 2024

NothingBundtCakes 163 Ridge Way Suite E, Flowood, 39232

•Upselling products

•Memorize cake ingredients

•Operate cash and card register

•Be knowledgeable of all products

•Upsale cake and cake decorations to satisfy customers

Guest Service Associate from December 2024 – June 2025

European Wax Center 184 Promenade Blvd, Flowood, MS 39232

•Schedule reservation

•Check guests in and out

•Upsale products and promotions

•Knowledge of beauty treatments

•Receptionist

•Answer phone calls

Afterschool childcare/Frontier from September 2024 – October 2024

Rankin County Schools Flowood, MS 39232

•Childcare

•Afterschool teaching

•Child development

•Classroom communication

•Leadership

•Problem solving

•First aid and safety awareness

Assistant Teacher / Art from July 2025 – March 2026

Mississippi School for the Deaf and Blind Jackson, MS 39211

Moderate sign language

Teaching the hard of hearing, blind, deaf, and low vision

Sign communication

Helping the blind with cane skills

Helping the hard of hearing with speech

Art skills

Skills

oModerate Sign Language

oCPR Certified

oCash Handling

oReception

oChild Care

oDecorating

oRegister Operation

oCustomer Service

oGuest Representative

oListening

oComprehension

oMultitasking

oTeamwork

oLeadership / Shift Lead

REFERENCES

Betty Willams 601-***-**** @*******@*****.***

Jenifer Green 601-***-**** **********@*****.*** Gregory Pigot o 601-***-**** o *************@*****.***

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