Warehouse Operations Supervisor with OSHA Focus

Derrick Tyree Clark

Charlotte, NC ***** 480-***-**** *********@*****.***

Professional Summary

Results-driven Warehouse Operations Supervisor with 3-5 years of experience in optimizing warehouse processes and enhancing team performance in logistics. Proven track record in implementing training programs, enforcing safety protocols, and maintaining compliance with OSHA regulations. Skilled in inventory management and developing standard operating procedures to ensure efficiency. Adept at mentoring staff and fostering a safe, organized work environment. Recently moved from Arizona to North Carolina.

Willing to relocate to: Charlotte, NC

Work Experience

Warehouse Operations Supervisor

Maersk Gilbert, AZ

September 2024 to April 2026

• Oversaw daily warehouse operations, including receiving, storage, inventory management, and order fulfillment

• Implemented efficient processes to optimize warehouse layout and maximize space utilization

• Developed and implemented training programs for new hires to ensure compliance with safety protocols and standard operating procedures

• Maintained a safe working environment by enforcing OSHA regulations and conducting regular safety inspections

• Mentored and coached team members to enhance their skills, knowledge, and overall performance

• Developed standard operating procedures (SOPs) for all warehouse processes ensuring consistency and efficiency

• Maintained accurate records of all incoming/outgoing shipments including documentation required for customs clearance if applicable

Warehouse Supervisor

RXO Logistics Gilbert, AZ

October 2022 to September 2024

• Managing staff

• Supervise warehouse associates and leads

• Assign tasks and monitor performance

• Handle discipline, attendance, and evaluations

• Overseeing operations

• Manage shipping, receiving, picking, and packing

• Ensure orders are accurate and shipped on time

• Track inventory levels and accuracy

• Prevent loss or damage

• Training & development

new employees

• Coach staff to improve productivity and quality

• Safety & compliance

• Enforce safety rules and OSHA guidelines

• Maintain a clean, organized warehouse

• Problem-solving

• Resolve delays, shortages, or workflow issues

• Communicate with upper management and other departments LEAD Warehouse Associate

XPO Logistics Gilbert, AZ

April 2022 to October 2022

• Supervising team members

• Lead and support warehouse associates

• Assign tasks and ensure work gets done on time

• Coordinating daily operations

• Oversee picking, packing, shipping, and receiving

• Make sure orders are accurate and deadlines are met

• Training employees

• Train new hires on procedures and safety

• Coach team members to improve performance

• Inventory control

• Monitor stock levels and accuracy

• Help with cycle counts and inventory audits

• Quality & safety

• Ensure safety rules are followed

• Maintain clean and organized work areas

• Problem-solving

• Handle issues like missing items, delays, or errors

• Communicate with supervisors or management process does.

• Help with the Picks and

• Waves, staging of routes, undirected work.

• Teaching and understanding the check in process when items are delivered by FEDEX and other carries.

• Setting up Full Moves for BDC Returns, Outlets, Liquidations, and RTMs using the proper manifest. Material Handler

XPO Logistics Gilbert, AZ

October 2021 to April 2022

• Moving materials

• Transport products around the warehouse

• Load and unload trucks

• Operating equipment

Use forklifts, pallet jacks, or hand trucks (often required)

• Safely move heavy or bulk items

• Supplying production areas

• Deliver materials to workstations or assembly lines

• Keep production stocked and running

• Inventory handling

• Scan and track items

• Organize storage areas

• Assist with inventory counts

• Shipping & receiving support

• Check incoming/outgoing shipments

• Label and stage products for delivery

Warehouse Associate

SLG Systems Inc. Gilbert, AZ

July 2021 to October 2021

• Picking & packing orders

• Locate items in the warehouse

• Pack them securely for shipping

• Shipping & receiving

• Unload incoming trucks

• Check deliveries for accuracy

• Prepare outgoing shipments

• Inventory management

• Track stock levels

• Scan items using handheld devices

Help with inventory counts

• Operating equipment

Use pallet jacks or forklifts (if trained)

• Move heavy items safely

• Keeping the warehouse organized

• Maintain clean aisles and storage areas

• Follow safety rules

Food Prep/Cook

Coremaze Meals Gilbert, AZ

March 2020 to September 2021

• Washing, chopping, and peeling fruits, vegetables, and meat.

• Measuring meals proper diet food intake.

• Helped with making and preparing the meals.

• Slicing and dicing ingredients, making meals depending on customers request and diet plans.

• Helped with cleaning workspaces, storage areas, and all equipment used daily.

• Assisted with inventory and food freshness by restocking ingredients, relabeling, and repackaging to keep food fresh.

• With providing so many meal, attention to detail was very key, making sure all meals and orders were properly measured, make with fresh meats, fruits, and vegetables. Customer Service/Closer

ADR True Value Hardware Apache Junction, AZ

May 2020 to July 2021

• Greet and assist customers as they enter.

• Front face and stock aisle along with maintaining the cleaning.

• Sweeping, emptying trash cans, throwing out pallets, changing the bales, making house and car keys,cut pipe and wire, unload concrete and other materials into customers vehicles, unload truck and check in orders.

• Resolved customer issues

Customer Service Representative/Team Lead

Kavanaugh Call Center Group Pennington Gap, VA

November 2010 to October 2012

• Answer incoming calls

• Help customers with questions about products or services

• Provide information clearly and professionally

• Resolve issues

• Fix problems like billing errors, account access, or service issues

• Walk customers through step-by-step solutions

• Handle complaints

• Stay calm with upset customers

• De-escalate situations and find solutions

• Process requests

• Take payments

• Update accounts

• Place or change orders

• Document calls

• Enter notes and outcomes into the system after each call

• Supervising staff

• Oversee a team of CSRs during shifts

• Answer questions and provide support when reps need help

• Coaching & training

• Train new hires

• Coach employees to improve performance (calls, attitude, accuracy)

• Give feedback and conduct performance reviews

• Monitoring calls

• Listen to live or recorded calls for quality

• Ensure reps follow scripts and company policies

• Handling escalations

• Take over difficult or angry customer calls

• Resolve issues that reps can’t handle

• Scheduling & staffing

• Help manage schedules, breaks, and coverage

• Make sure enough staff is available

Manufacturing Associate

Paramont Manufacturing LLC Abingdon, VA

August 2010 to November 2010

• Operating machinery

• Run production equipment (assembly lines, presses, packaging machines)

• Monitor machines to make sure they’re working properly

• Assembly work

• Put together parts or products by hand or with tools

• Follow specific instructions or blueprints

• Quality control

• Inspect products for defects

• Make sure items meet company standards

• Packaging & shipping

• Pack finished goods into boxes

• Label and prepare items for shipping

• Keeping work area clean

• Maintain a safe and organized workspace

• Follow safety and company guidelines

Paving Crew

Mooney Brothers Paving Wise County, VA

March 2009 to July 2010

• Preparing job sites

• Clearing debris, grading land, and setting up work areas

• Measuring and marking surfaces

• Laying asphalt or concrete

• Spreading and leveling materials

• Using tools and machinery to smooth surfaces

• Operating equipment

Rollers, pavers, skid steers, and other heavy machinery (if trained)

• Repair work

• Fixing cracks, potholes, and damaged pavement

• Sealcoating and resurfacing

• Cleanup

• Removing excess materials

• Keeping the site safe and organized

Customer Service Representative

DISH/Echostar Bluefield, WV

October 2008 to March 2009

• Answer customer calls

• Handle questions about service, channels, and packages

• Assist with new accounts or upgrades

• Billing support

• Explain charges and monthly bills

• Take payments and set up payment plans

• Technical troubleshooting

• Help fix issues like:

No signal

Remote not working

Receiver or DVR problems

• Walk customers through step-by-step solutions

• Account management

• Update customer information

• Schedule technician visits

• Retention (very important)

• Try to keep customers from canceling service

• Offer discounts, promotions, or better packages

In Home Caregiver

Light House Inc. Kingsport, TN

October 2007 to August 2008

• Same work as I was doing for Envision just working with a different company In Home Caregiver

ENVISION INC Jonesborough, TN

December 2006 to September 2007

• Personal care

• Help with bathing, dressing, grooming

• Assist with toileting and hygiene

• Daily living support

• Prepare meals and help with feeding if needed

• Light housekeeping (laundry, dishes, cleaning)

• Grocery shopping or errands

• Companionship

• Spend time talking, playing games, or keeping clients engaged

• Provide emotional support and reduce loneliness

• Mobility assistance

• Help clients move around safely (walking, getting in/out of bed)

• Prevent falls

• Medication reminders

• Remind clients to take medications (not usually administering unless certified)

• Transportation

• Drive clients to appointments or activities

Customer Service Representative

Results Duffield, VA

July 2006 to December 2006

• Customer support

• Answer calls or help in-store with questions about plans, phones, and services

• Explain pricing, data plans, and promotions

• Account management

• Set up new accounts

• Update customer info

• Process payments and billing questions

• Troubleshooting

• Help fix phone issues (no signal, slow data, device problems)

• Walk customers through steps to solve issues

• Sales responsibilities

• Recommend phones, upgrades, or plan changes

• Upsell accessories, insurance, or add-ons

• Handling complaints

• Deal with frustrated customers

• Resolve issues and keep customers satisfied

Dairy Stocker

Food Lion Big Stone Gap, VA

February 2005 to June 2006

• Stocking dairy products

• Fill shelves, coolers, and displays with milk, eggs, cheese, yogurt, etc.

• Keep products organized and easy to find

• Rotating products (VERY important)

• Move older items to the front and newer ones to the back

• Check expiration dates and remove expired items

• Unloading deliveries

• Receive trucks and break down pallets

• Move products into coolers and onto shelves

• Maintaining cleanliness

• Clean shelves, coolers, and backroom areas

• Keep the department neat and safe

• Helping customers

• Answer questions and help locate items

• Inventory & restocking

• Monitor what’s running low and restock quickly

• Sometimes assist with inventory counts

Retail Sales Associate

RadioShack Kingsport, TN

December 2003 to September 2004

• Helping customers

• Greet customers and ask about their needs

• Recommend products (phones, TVs, headphones, etc.)

• Explain features, pricing, and differences between models

• Selling products & services

• Close sales and upsell (warranties, accessories, protection plans)

• Meet sales goals or quotas

• Product knowledge

• Stay updated on new electronics and tech trends

• Demonstrate how devices work

• Processing transactions

• Operate the register (cash, card, financing)

• Handle returns and exchanges

• Setting up devices

• Help customers set up phones, tablets, or accounts

• Transfer data or install basic apps (depending on store) Customer Service Representative

Sykes Enterprises, Incorporated Wise, VA

May 2002 to November 2003

• Answering calls

• Respond to incoming customer inquiries

• Occasionally make outbound calls (follow-ups, surveys, collections)

• Helping customers

• Answer questions about products or services

• Fix issues (billing problems, account access, orders, etc.)

• Provide step-by-step guidance

• Handling complaints

• Stay calm with upset customers

• De-escalate situations and find solutions

• Processing requests

• Take payments

• Update account information

• Place or modify orders

• Documenting everything

• Enter notes into the system after each call

• Track issues and resolutions

Food Prep

Burger King Big Stone Gap, VA

June 2000 to September 2001

• Prepping ingredients

• Chopping vegetables (lettuce, tomatoes, onions)

• Preparing meats and other items for cooking

• Cooking & assembling food

• Grilling burgers, frying items (fries, nuggets)

• Building sandwiches according to company standards

• Keeping things stocked

• Making sure stations have enough buns, condiments, and ingredients ready

• Maintaining cleanliness

• Cleaning work areas, utensils, and equipment

• Following food safety and hygiene rules

• Following orders quickly

• Working with the team to get orders out fast and accurate Education

Basic Studies (General Studies)

Mountain Empire Community College Big Stone Gap, VA August 2015 to May 2017

AC/DC Fundamentals (General Studies)

Mountain Empire Community College Big Stone Gap, VA August 2006 to May 2008

Computer Networking (Associate)

Mountain Empire Community College Big Stone Gap, VA August 2000 to May 2005

High school diploma

Powell Valley High School Big Stone Gap, VA

August 1996 to May 2000

Upper secondary education

Skills

Analysis skills Organizational skills Outdoor work Network Support Pallet jack Shipping & receiving Team management Hazmat VPN LAN Food Preparation Remote Access Software Manufacturing Warehouse management system Leadership Warehouse management Call Center FIFO Technical Support Order picking Cherry picker Active Directory Quality Assurance Materials handling Packaging Computer operation Retail Sales RF scanner Driving Training & development Customer Service Interviewing Software Troubleshooting Desktop Support Microsoft Windows Warehouse experience Computer Networking Time management Microsoft Outlook Communication skills Troubleshooting Information Security Operating Systems Caregiving Warehouse supervisor experience Computer Skills Microsoft Excel Management Conflict management Microsoft Word Supervising experience Typing Writing skills English Heavy lifting Mentoring Operations management Microsoft Office Help Desk Customer Support Microsoft Access

Certifications and Licenses

Driver's License

Additional Information

Authorized to work in the US for any employer

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