Senior Scrum Master and Agile Leader

ASHOK P. CHOTAI

Phone : 408-***-****, E-mail : *******@*****.***

Senior Scrum Master / Project Manager / Program Manager

Certified Senior Scrum Master and Agile leader with over 10 years of experience driving Agile transformations, coaching high-performing teams, and delivering enterprise software solutions across healthcare, finance, e-commerce, technology, and automotive industries. Expert in Scrum, Kanban and SAFe frameworks.

Proven ability to enhance team performance, streamline delivery processes, and deliver high-impact software solutions.

Skilled in managing globally distributed teams across multiple time zones, fostering collaboration and alignment.

Led product management initiatives that drove business growth, improved forecasting accuracy, and delivered comprehensive product training. Led cross-functional teams, including Sales, Marketing, Customer Support, and Engineering—to successfully launch products and exceed performance targets.

Strong education background with Master of Science (M.S.) degree in Electrical Engineering adding strong technical foundation to Agile leadership.

TECHNICAL SKILLS - Software Tools

Project Management: JIRA & Rally for Agile software development flow, Microsoft: Office, Visio & Project

Collaboration: Cisco & Confluence Wiki, Lucidchart, SharePoint, Cisco Jabber, Teams, Slack, Zoom Chat

Artificial Intelligence (AI): Microsoft Copilot, Atlassian Rovo, Databricks Genie, Claude Chat

Sales, Support & Change Management: Sales Force, Clarify, Service Now Change Request, Incident & Mass Communication

EXPERIENCE

Abbott Labs, Redwood City, CA Full-time March 2026 – Present Senior Scrum Master, Enterprise Data Product teams Exact Sciences, Redwood City, CA Full-time Jan 2023 – March 2026 Senior Scrum Master, Enterprise Data Product teams

Established foundational Agile practices for Corporate Data Operations (CDO) team, optimizing workflows and Jira boards for visibility and enhanced deployment efficiency

Coached teams on Kanban metrics (Work-In-Progress, throughput, cycle time) fostering a culture of continuous improvement.

Led Jira standardization initiative across teams, aligning workflows and work item types for consistent reporting and leadership visibility, and mentored fellow Scrum Masters

Managed globally distributed teams (20–25 members) driving seamless collaboration and end-to-end delivery lifecycle

Guided Agile ceremonies—stand-ups, backlog refinement, sprint planning, retrospectives, and demos - to ensure alignment and continuous delivery

Reduced Change Request creation time by 50% through standardized, pre-approved template, accelerating Agile delivery

Built Atlassian Analytics dashboards, enabling data-driven decisions and actionable insights for teams

Enhanced tooling transparency by organizing Jira backlogs and configuring custom views, filters, and dashboards— improving stakeholder visibility into team priorities and progress

Built a comprehensive onboarding framework to accelerate ramp-up for new team members Silicon Valley Bank, Santa Clara, CA Full-time Dec 2019 – Jan 2023 Senior Scrum Master / Project Manager, Digital Products team

Mentored other Scrum Masters and coached teams on Agile best practices

Facilitated Agile ceremonies across two product teams (30 members), removed impediments, driving engagement and iterative delivery through structured stand-ups, requirements planning sessions, feature prioritization, demos, and retrospectives

Reported team progress during Scrum of scrums ceremonies and prepared end of sprint reports

Enhanced team performance by analyzing and discussing Agile Key Performance Indicators (KPIs) such as backlog health, commitment rate, velocity, and burn-down charts

Facilitated cross-functional reviews with Security, Privacy, Legal, and Product Readiness teams

Designed onboarding documents covering Agile methodology, JIRA, Confluence, Systems and communication protocols

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Walmart Labs, Sunnyvale, CA Contract April 2019 – Dec 2019 Senior Project Manager, International Data and Analytics team

Oversaw development of Business Intelligence (BI) dashboards, managing Data Warehouse Extraction, Transformation and Loading (ETL) pipelines and visualization tracks to deliver actionable insights for international team

Facilitated sprint planning, backlog refinement, and release management to ensure timely delivery of high-priority features.

Managed cross-team dependencies and risks, driving alignment across distributed teams

Established change and release management processes, improving deployment efficiency and reducing release delays

Partnered with senior leadership to provide progress updates, risk mitigation strategies, and roadmap alignment. Tesla, Fremont, CA Full-time Jan 2017 – March 2019 Senior Project Manager, Digital Products team

Oversaw software development for Tesla’s global web platform using Agile scrum & Kanban methodologies

Successfully managed infrastructure setup for on premise Amazon Web Services for Model 3 launch in China coordinating with Options Warehouse, Pricing, Network Operations, Core Services, Security and Development Operations teams

Collaborated with Delivery, Sales, Support, Marketing, Finance, IT, Manufacturing, Europe and APAC regional teams to prioritize and implement product launch, enhancement requirements and production issues

Identified dependencies and coordinated release schedule with Sales Force, Manufacturing, Service, Finance and other IT teams

Facilitated daily stand-ups and backlog grooming sessions to ensure timely resolution of high-priority issues and maintain sprint momentum across cross-functional teams

Improved release efficiency by defining SOX-compliant change request processes and JIRA ticketing standards.

Facilitated knowledge transfer sessions between NA, EU and APAC teams Kaiser Permanente, Pleasanton, CA Contract Feb 2016 – Jan 2017 Scrum Master / Project Manager, Digital Foundation team

Managed Content Management System and Web Analytics projects for Adobe Experience Marketing Cloud platform implementation using Agile methodology

Facilitated Scrum ceremonies (sprint planning, stand-ups, retrospectives) and coached teams on Agile principles

Removed impediments and aligned teams on user stories and release goals, fostering transparency and accountability.

Delivered weekly project status updates to leadership, highlighting progress, risks, and mitigation strategies Cisco Systems, San Jose, CA Contract April 2015 – Jan 2016 Scrum Master / Project Manager, Wireless Business Unit

Led Agile software development for two concurrent projects (24 engineers) across multiple time zones

Facilitated Agile & Kanban ceremonies to drive collaboration and ensure consistent delivery and maintain team rhythm

Monitored progress, surfaced risks early, and provided performance metrics to leadership

Removed blockers and shielded teams from external disruptions to maintain sprint momentum First Tech Federal Credit Union, Mountain View, CA Contract Sep 2014 - April 2015 Scrum Master / Project Manager, Digital Analytics

Managed three concurrent Digital Marketing projects including Web Analytics, Business Intelligence and Marketing Automation using Agile methodology

Facilitated Scrum ceremonies to guide teams through iterative development cycles and ensure alignment with business goals

Mentored team members on Agile practices and JIRA usage, accelerating adoption

Published project documentation on SharePoint site for transparency and accessibility

Partnered with Human Resources team to develop and deliver training programs for Sales teams Cisco Systems, San Jose, CA Contract 2012 - 2014

Scrum Master / Project Manager, Cloud and Virtualization Group

Managed Prime Central product team comprised of marketing, engineering, documentation and supply chain to ensure release is delivered on time and with quality metrics

Managed product programs through entire lifecycle using Agile & Cisco Waterfall Product Development Methodology (PDM)

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Scrum Master / Project Manager, Collaboration and Communication IT Group

Championed Agile practices by leading sprint planning, demos, and retrospectives for end-to-end software development for over 50 web and mobile applications

Facilitated Sprint planning, daily Stand-ups, Demo, Release planning and retrospective meetings

Maintained daily oversight of project execution, identifying risks early and reporting key metrics to stakeholders

Managed offshore teams in multiple geographical locations to ensure the projects move forward on schedule and within budget

Collaborated with Governance, User experience (UX), QA, Release and Security teams to ensure all compliance requirements and delivery standards are accomplished

Led deployment for various change management activities including scope change, fix for critical defects and security issues

Xilinx, Inc, San Jose, CA Full-time 1995 – 2010

Held diverse roles including Product Manager, Marketing Manager, Technical Marketing Engineer, and Technical Support Engineer

Led product management initiatives that drove business growth, improved forecasting accuracy, and delivered comprehensive product training. Led cross-functional teams, including Sales, Marketing, Customer Support, and Engineering—to successfully launch products and exceed performance targets

Supported product launches and technical enablement across engineering and sales teams EDUCATION

M.S., Electrical Systems Engineering, South Dakota School of Mines & Technology, USA

B.S., Electronics & Communication Engineering, Osmania University, India CERTIFICATIONS

Certified Scrum Master (CSM), Certified Scrum Product Owner (CSPO) & SAFe Advanced Scrum Master (SASM)

Certified Change Management Professional (CCMP)

Health Insurance Portability and Accountability Act (HIPAA) – For privacy and security of patients’ health information

Cisco Security Ninja White Belt

Pragmatic Marketing

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