Administrative Professional with Strong Operations Support

DONYEA TUCKER

Phone: 929-***-****

Email: **********@*****.***

PROFESSIONAL SUMMARY

Dependable and detail-oriented professional with nearly 3 years of experience supporting daily operations in a fast- paced public environment at Lincoln Center’s Library for the Performing Arts. Experienced in customer service, documentation, record keeping, data entry, professional communication, and coordinating with staff, visitors, and management. Proficient in Microsoft Word, Excel,

Outlook, Google Docs, and Google Sheets. Recognized for strong organizational skills, reliability, attention to detail, and the ability to manage multiple responsibilities while maintaining professionalism. Seeking an Office Assistant position through Robert Half where I can contribute exceptional administrative, communication, and organizational skills.

PROFESSIONAL EXPERIENCE

Security Guard

Library for the Performing Arts New York, NY

June 2023 – Present

• Provide professional customer service and assistance to thousands of patrons, visitors, performers, and staff members in a high-traffic environment.

• Maintain accurate records, incident reports, logs, and documentation while ensuring compliance with

organizational procedures.

• Monitor surveillance systems using Victor Client software and communicate important information to

supervisors and team members.

• Coordinate with management, staff, and external

agencies to support daily operations and maintain an organized environment.

• Assist visitors with information, directions, and access procedures while providing professional and courteous service.

• Demonstrate strong conflict resolution and de-escalation skills to resolve issues efficiently and professionally.

• Manage multiple responsibilities simultaneously while maintaining attention to detail and accuracy.

• Support team operations through effective

communication, reliability, and adherence to established procedures.

• Perform routine inspections and report concerns

promptly to ensure a safe and efficient workplace. CORE SKILLS

• Administrative Support

• Data Entry & Record Keeping

• Microsoft Word

• Microsoft Excel

• Microsoft Outlook

• Google Docs

• Google Sheets

• Document Management

• Customer Service

• Professional Written & Verbal Communication

• Front Desk & Reception Support

• Calendar & Schedule Coordination

• Organization & Time Management

• Attention to Detail

• Problem Solving

• Team Collaboration

• Confidential Information Handling

• Conflict Resolution

• Victor Client Surveillance Software

LICENSES & CERTIFICATIONS

• New York State Security Guard License (Active)

• Annual Security Training Completed

EDUCATION

High School Diploma

Life Academy High School for Film & Music

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