Experienced Customer Services & Operations Leader

RANDY GURVITZ

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PROFESSIONAL SUMMARY

Customer Services Professional with strong experience in driving customer satisfaction and operational efficiency. Skilled in problem-solving, process improvement, and strategic planning. Known for fostering team collaboration, adapting to changing needs, and consistently achieving results. Expertise includes CRM systems, conflict resolution, and team leadership. Reliable and results-focused, ready to make significant impact. SKILLS

• Budgeting and Financial Management • Problem-Solving Time Management

• Communication • Information Security

• Help Desk • Trainer

• Shipping procedures • Transportation planning

• Warehouse operations • Equipment operations

• Safety compliance

WORK HISTORY

10/2024 - 12/2024

Customer Services

Binderyonics - Wood Dale, IL

Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.

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Coordinated with other departments such as prepress or binding teams to ensure seamless integration throughout the entire printing process chain.

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09/2021 - 07/2023

Warehouse Manager

Abitzy Inc. - Aurora, IL

• Managed inventory control processes to ensure accurate stock levels and timely replenishment.

• Oversaw daily warehouse operations including shipping, receiving, and order fulfillment.

• Trained new staff on safety protocols and operational procedures to enhance workplace efficiency.

• Implemented best practices for warehouse organization, improving accessibility of materials. 05/2020 - 09/2021

Delivery Driver

Grub Hub - Arlington Heights, Il

• Delivered food promptly to customers, ensuring high satisfaction and repeat business.

• Navigated efficiently using GPS technology to optimize delivery routes.

• Communicated effectively with customers regarding order status and delivery updates.

• Maintained vehicle cleanliness and functionality to ensure safety standards. 09/1999 - 12/2020

Shipping Manager

Rainbow Graphic - Mundelein, IL

Prepared shipping documents and invoices, processed payments, and fielded client questions.

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Collaborated with sales team to ensure accurate order fulfillment and timely delivery of priority shipments.

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• Oversaw marketing communications (Graphic Design) EDUCATION

05/1999

Certificate: Graphic Design

College of Dupage - Glen Ellyn, IL

01/1998

Certificate: Information Technology

DeVry University - Addison, IL

Arlington Heights, IL 60005 224-***-**** **************@*****.***

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