Front Desk & Administrative Professional with Hospitality Expertise

Kandice Laphand

Pittsburgh, PA ***** 412-***-**** ***.***********.********@*******.***

Professional Summary

Customer-focused and detail-oriented Front Desk and Administrative professional with experience in hospitality and high-volume customer environments. Proven ability to manage front desk operations, handle multi-line phone systems, coordinate guest services, and maintain a welcoming and professional atmosphere. Demonstrates strong communication, multitasking, and problem-solving skills with the ability to support both guests and internal teams efficiently. Seeking a long-term opportunity with growth potential.

Core Skills

Front Desk Operations

Customer Service & Guest Relations

Multi-Line Phone Systems

Appointment Scheduling & Reservations

Microsoft Office (Excel, Word, Outlook)

Data Entry & Administrative Support

Cash Handling & Payment Processing

Conflict Resolution & Problem-Solving

Communication & Interpersonal Skills

Time Management & Multitasking

Professional Experience

Mortgage Consultant

Ibex Pittsburgh, PA

November 2025 – May 2026

Verified consumer credit report information to support mortgage underwriting processes

Contacted creditors to validate and update account details per lender requests

Ensured accuracy and compliance with reporting requirements in a high-volume environment

Maintained detailed documentation and communicated updates to internal stakeholders

Front Desk Agent

Quality Inn Pagosa Springs, CO

August 2023 – July 2025

Managed daily front desk operations including guest check-in/out, reservations, and inquiries

Answered multi-line phone system and directed calls professionally

Provided exceptional customer service, resolving guest concerns efficiently

Maintained accurate records and ensured a welcoming guest experience

Front Desk Associate / Concierge Support

The Sitzmark Lodge Vail, CO

September 2022 – July 2023

Delivered high-level guest service, including check-ins, reservations, and concierge assistance

Coordinated guest requests such as transportation, childcare, and local services

Verified reservation details, payment information, and guest preferences for accuracy

Communicated guest needs to housekeeping and staff to ensure a seamless experience

Assisted with luggage, breakfast setup, and daily operations

Maintained clear shift handoffs to ensure continuity of service

Night Auditor / Front Desk Agent

Hilton Garden Inn Savannah, GA

March 2022 – August 2022

Completed night audit functions, reconciling daily financial transactions

Handled front desk responsibilities and prepared operations for the following day

Assisted with guest services and overnight inquiries

Night Auditor / Front Desk Agent

The Bluff Hotel Savannah, GA

December 2020 – March 2022

Performed nightly auditing, balancing accounts and generating financial reports

Provided customer service support and managed front desk operations overnight

Education

High School Diploma

Rowlett High School Rowlett, TX

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