Student Support & Academic Records Specialist

Aliza Fatima Rizvi

Vancouver, BC *************@*****.*** 778-***-****

Summary

Student support and academic records professional with 4+ years of experience in student information management, academic support, behavioural intervention, and high-volume documentation environments. Experienced in academic advising-style communication, policy interpretation, and one-on-one student guidance in school-based settings. Strong background in student records management, data entry, file documentation, and workflow coordination, ensuring accuracy, confidentiality, and compliance with institutional standards. Skilled in supporting students with ADHD, autism, and diverse learning needs using trauma-informed, CBT-informed, and culturally responsive approaches. Proven ability to work in fast-paced, high-volume environments requiring prioritization, multi-tasking, and clear communication with students, families, and multidisciplinary teams. Experienced supporting immigrant and newcomer families navigating complex systems, with a strong commitment to equity, inclusion, and accessible student services. Core Competencies

● Student Information Systems (SIS / SISC exposure)

● Academic Records Management

● Student Advising & Academic Support

● Policy Interpretation & Application

● Transcript & Document Processing

● Data Entry & Data Tracking

● Workflow Coordination & Case Management

● High-Volume Processing Environments

● Stakeholder Communication (students, parents, staff)

● Confidential Records Handling

● Microsoft Excel (data tracking & reporting)

● CRM / Database Systems (client tracking exposure)

● Equity, Diversity & Inclusion (EDI)

● Trauma-Informed & Accessibility-Focused Practice Professional Experience

Behavioural Interventionist & Academic Support Specialist JOYBCI Sept 2022 – Aug 2024

● Managed a caseload of 30+ students and families, providing academic support, behavioural planning, and structured intervention coordination 2

● Maintained accurate student records, case notes, and documentation systems, ensuring confidentiality and compliance with organizational standards

● Delivered one-on-one student support, guiding academic planning, behavioural goals, and structured decision-making processes

● Communicated complex academic and behavioural information to families and multidisciplinary teams in a clear, accessible, and professional manner

● Coordinated workflow processes, service delivery schedules, and reporting systems across multiple stakeholders

● Tracked student progress using data-based documentation systems, identifying patterns and support needs

● Supported onboarding by organizing intake documentation, records, and service process explanations for families

Seasonal Concierge Advisor

Aritzia Head Office Oct 2025 – January 2026

● Provided high-volume client service support across email, phone, and digital platforms

● Interpreted and applied company policies and procedures to resolve complex inquiries and determine appropriate outcomes or escalations

● Maintained detailed interaction records and case documentation to ensure continuity and accuracy

● Collaborated with internal departments to resolve data discrepancies, system issues, and account-related concerns

● Managed multiple concurrent cases in a fast-paced, deadline-driven environment requiring high attention to detail

Behavioural Interventionist Mental Health & Neurodevelopmental Support

King David High School Sept 2024 – June 2025

● Provided one-on-one academic and behavioural support for students with ADHD, autism, and diverse learning needs within a structured school environment

● Supported implementation of individualized student support plans and accommodations, ensuring alignment with institutional guidelines

● Maintained and updated student academic records, behavioural documentation, and progress tracking systems

● Collaborated with teachers and school staff to coordinate student support services and interventions

● Assisted in identifying students requiring additional academic or behavioural support and facilitated referrals to appropriate services

3

● Communicated updates and recommendations across stakeholders to ensure continuity of student support and informed decision-making

Behavioural Support Worker

Vancouver Talmud Torah School Jan 2024 – Jun 2024

● Supported students with behavioural and emotional regulation needs within structured educational environments

● Assisted in implementing behavioural intervention strategies and support plans under supervision

● Monitored student behaviour and contributed to incident documentation and progress tracking

● Collaborated with staff to maintain a safe, structured, and supportive learning environment Education

University of British Columbia

Bachelor of Arts – Psychology & History (2024)

Additional Training

● CBT-Informed Anxiety & Behavioural Support Strategies (Supervised Practice)

● Trauma-Informed & Strengths-Based Practice

● Behavioural Intervention & Student Support (4+ years applied experience)

● High-Volume Documentation & Case Management Systems

● Equity, Diversity & Inclusion in Educational Settings

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